Tylisha Wakeman
Port Macquarie,NSW
Summary
Proven expertise in enhancing customer satisfaction and maintaining safety standards, demonstrated during tenure at The Port Macquarie Hotel. Skilled in cash handling and customer service, I excel in teamwork and quick decision-making, significantly contributing to a positive and professional environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartending/Gaming Attendant
The Port Macquarie Hotel
03.2023 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Certified Nursing Assistant
Maitland Hospital
01.2019 - 02.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Education
Bachelor of Nursing - Nursing
Charles Sturt University
Port Macquarie, NSW09.2025
Skills
- Strong Work Ethic
- Gaming machine knowledge
- Quick Decision-making
- Customer Service
- Teamwork and Collaboration
- Flexible Schedule
- Age Verification
- Cash handling proficiency
- Responsible gambling practices
- Safety standards
- Supply Replenishment
- Patient Care
- Vital signs monitoring
Certification
HLT33115 Certificate III in Health Services Assistance
Additional Information
RSA/RCG Competent
- Expire 03/2028
First Aid and CPR
Timeline
Bartending/Gaming Attendant
The Port Macquarie Hotel
03.2023 - Current
Certified Nursing Assistant
Maitland Hospital
01.2019 - 02.2023
Bachelor of Nursing - Nursing
Charles Sturt University
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