Tylor Sheppard
Frankston,VIC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Heatherhill Pizza Factory
11.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Year 11 Pass -
11.2014
Skills
- Employee Scheduling
- Product and Service Knowledge
- Operations Management
- Task Delegation
- Customer Rapport
- Customer Relationship Management (CRM)
- Inventory management
- Problem-solving abilities
- Attention to detail
- Time management
Timeline
Assistant Manager - Heatherhill Pizza Factory
11.2019 - Current
Skills Plus - Year 11 Pass,
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