Tynan Winmar
Ballarat,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Service Officer
Ballarat Community Health
Ballarat, VIC
07.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Store Manager
Telstra
02.2019 - 07.2023
- Staff management, Customer service, Inventory management, Staff rosters, Meeting KPIs, Maintaining budgets, Complaint management, Multiple systems access and reporting, Recruitment and training
Visual Merchandiser & Store Manager
Politix Clothing
04.2017 - 02.2019
- Staff management, Customer resolutions, Visual Merchandising, Meeting KPI’s, Maintaining budget, Customer Service, Cash Handling, Staff Rosters
Store Manager
Diesel Clothing
12.2016 - 04.2017
- Staff management, Customer resolutions, Visual Merchandising, Meeting KPI’s, Maintaining budget, Customer Service, Cash Handling, Staff Rosters
Assistant/Store Manager
Saba Clothing
04.2014 - 12.2016
- Staff management, Customer resolutions, Visual Merchandising, Meeting KPI’s, Maintaining budget, Customer Service, Cash Handling, Staff Rosters
Store Manager
Cotton On
09.2011 - 04.2014
- Staff management, Customer resolutions, Visual Merchandising, Meeting KPI’s, Maintaining budget, Customer Service, Cash Handling, Staff Rosters
Assistant Manager/ Purchasing Manager
Telstra Shop Ballarat
12.2008 - 09.2011
- Purchasing, Controlling orders, Maintaining budgets, Weekly stock take, Profit & Loss statements
2IC/ Assistant Manager
Telstra Shop, Ballarat, VIC
11.2009 - 02.2011
- Managing floor staff, Meeting KPI's, Reconciliation, Maintaining budgets, Staff Rosters
Retail Assistant/Customer Service-Full Time
Telstra Shop, Ballarat, VIC
12.2008 - 11.2009
- Customer Service, Mobile Phone Plans, Mobile phone repairs, Cash Handling, Marketing
Retail Assistant-Part Time
Virgin Music, Ballarat, VIC
07.2007 - 12.2008
- Customer Service, Merchandising, Housekeeping, Cash Handling
Crew Member-Part time
McDonalds Family Restaurant, Ballarat, VIC
03.2004 - 03.2006
- Customer Service, Food Handling and Preparation, Housekeeping, Cash Handling
Education
Skills
- Data Entry
- Customer Support
- Call Center Operations
- Inbound Call Management
- Program Management
- Complaint Handling
- Information Protection
- Documentation And Reporting
- Payment Processing
- Billing support
- Medical Billing
- Office Administration
- Patient Scheduling
- Paperwork coordination
- Appointment Scheduling
Accomplishments
- Numerous Basketball Premierships
- National High Schools Basketball Championships – Premiers, team member
- Represented Ballarat at State level athletics championships on several occasions.
Volunteer and Work Experience
- Coaching Junior Basketball
- Camp Assistant with Pinarc Support Services
- Ballarat Aquatic Centre (Work Experience)
- Snow Gum (Work Experience)
References
- Rebecca Hagen, Regional Operations Manager – Telstra, rebecca.hagen@team.telstra.com, 0438083246
- Daniel Smart, 0410919805
Timeline
Customer Service Officer
Ballarat Community Health
07.2023 - Current
Store Manager
Telstra
02.2019 - 07.2023
Visual Merchandiser & Store Manager
Politix Clothing
04.2017 - 02.2019
Store Manager
Diesel Clothing
12.2016 - 04.2017
Assistant/Store Manager
Saba Clothing
04.2014 - 12.2016
Store Manager
Cotton On
09.2011 - 04.2014
2IC/ Assistant Manager
Telstra Shop, Ballarat, VIC
11.2009 - 02.2011
Assistant Manager/ Purchasing Manager
Telstra Shop Ballarat
12.2008 - 09.2011
Retail Assistant/Customer Service-Full Time
Telstra Shop, Ballarat, VIC
12.2008 - 11.2009
Retail Assistant-Part Time
Virgin Music, Ballarat, VIC
07.2007 - 12.2008
Crew Member-Part time
McDonalds Family Restaurant, Ballarat, VIC
03.2004 - 03.2006
Similar Profiles
Jake BillmanJake Billman
Customer Service Officer at Ballarat Community HealthCustomer Service Officer at Ballarat Community Health
Lisa VowlesLisa Vowles
Volunteer at Ballarat Community Health ClinicVolunteer at Ballarat Community Health Clinic
Amanda SmithAmanda Smith
Manager, Child and Family at Northern New South Wales Local Health DistrictManager, Child and Family at Northern New South Wales Local Health District