Tyneal Tumata

Rosewood,QLD

Summary

Dynamic Charter Manager with a proven track record at Southern Cross Transit, excelling in route planning and performance management. Skilled in effective communication and task prioritization, I consistently enhanced service delivery, resulting in improved customer satisfaction.

Overview

years of professional experience

Certification

Work History

Charter Manager /Assistant Operations Manager

Southern Cross Transit

Karalee, QLD

12.2022 - 12.2024

Complied with traffic regulations to safely operate vehicles.
Reviewed contracts between the company and third parties involved in charter operations such as suppliers or contractors.
Resolved any customer complaints promptly and professionally while ensuring a positive experience for passengers.
Monitored weather conditions to determine potential delays or cancellations of flights.
Planned, organized or led exercise routines, athletic events or arts and crafts.
Trained workers in company procedures or policies.
Communicated with customers to convey information about events or activities.
Analyzed customer feedback from past trips to identify areas for improvement in service delivery.
Planned delivery routing, team workflows, and promotional initiatives.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Prepared staff work schedules and assigned team members to specific duties.

Coach Captain

AAT Kings

Yulara, NT

03.2020 - 10.2022

Complied with local traffic regulations and safety requirements for bus operation.
Parked vehicles at loading areas to board passengers.
Helped unload luggage from buses upon arrival at destination stops.
Assisted passengers in loading wheelchairs or other mobility aids.
Reported delays or accidents.
Reported any mechanical or operational issues to maintenance staff promptly.
Assisted elderly or disabled passengers with boarding and disembarking from the bus.
Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
Maintained vehicle safety by monitoring, instructing and correcting passengers.
Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
Operated bus professionally and interacted with passengers to foster pleasant rides.

Hospitality Worker

Various

Yulara, NT

05.2011 - 03.2020

Coordinated with the management team to organize and execute special events and bookings.
Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Monitored food quality and presentation before serving to guests.
Operated kitchen equipment safely, including coffee machines and dishwashers.
Asked customers about meals to assess satisfaction and collect vital feedback.
Cleaned building floors by sweeping, mopping and scrubbing.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Sorted and counted linens and organized in storage areas.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Communicated with customers about requests for additional supplies or cleaning services.

Education

High School Diploma -

Step Up - Youth Off The Streets

Merrylands

12-2013

Skills

Route planning
Performance management
Work scheduling

Task prioritization
Effective communication