Tyneisha Braslin
Hobart
Summary
Versatile and dynamic professional with a proven track record at South East Car Care, excelling in customer service and organization skills. Mastered front desk operations and client relations, significantly enhancing operational efficiency. Demonstrated exceptional problem-solving abilities and relationship building, ensuring high client satisfaction and streamlined workflow.
Experienced with supporting hairstylists through client prep and salon upkeep. Utilizes organizational skills to maintain smooth workflow and client satisfaction. Track record of effective communication and adaptability in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Receptionist
South East Car Care
02.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Ordering vehicle parts required for, repairs, services, ect, ensuring smooth workflow.
Hairstylist's Assistant
Neveeza Hair Studio
12.2022 - 08.2023
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Studied advanced techniques to develop proficiency and better serve customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Educated clients on how to maintain healthy hair.
- Set appointments for approximately Number clients per day.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Housekeeper
Lufra Hotel And Apartments
04.2022 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Operated electronic backpack vacuums and floor sweepers.
Server
Flavour of Canton
06.2020 - 01.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Year 10 -
Sorell High School
Sorell, TAS12.2022
Skills
- Organization skills
- Telephone skills
- Time management
- Customer/Client relations
- Appointment scheduling
- Security awareness
- Expense reporting
- Front desk operations
- Office supply inventory control
- Customer service
- Attention to detail
- Problem-solving
- Relationship building
- Supply ordering
- Inventory management
- Client consultation
Timeline
Receptionist
South East Car Care
02.2024 - 12.2024
Hairstylist's Assistant
Neveeza Hair Studio
12.2022 - 08.2023
Housekeeper
Lufra Hotel And Apartments
04.2022 - 12.2022
Server
Flavour of Canton
06.2020 - 01.2021
Year 10 -
Sorell High School
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