Tynisha Valente
Melbourne,Victoria
Summary
With excessive experience within the hospitality industry, I am looking to both apply these skills alongside expanding them to fit within different customer service roles. Alongside being a part-time student enrolled in a Bachelor of Nursing degree I hope to find a new workplace that I can benefit by sharing the skills I have gained within my role.
My role as a manager has enabled me with skills ranging from managing complaints to organizing a range of events.
Overview
3
3
years of professional experience
Work History
Manager
Slices Family Restaurant
08.2021 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Ballarat, VIC09.2026
High School Diploma -
Sunshine College - West Sunshine Campus
Sunshine West, VIC10.2022
Skills
- Decision-Making
- Strategic Planning
- Interpersonal Relations
- Staff Management
- Negotiation and Conflict Resolution
- Staff Training
- Schedule Management
- Computer Skills
- Shift Scheduling
- Teamwork and Collaboration
- Time Management
- Hiring and Training
Timeline
Manager
Slices Family Restaurant
08.2021 - Current
Bachelor of Nursing - Nursing
Australian Catholic University
High School Diploma -
Sunshine College - West Sunshine Campus
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