Tracy Young
Repton,NSW
Summary
A highly experienced and qualified learning and development professional with over 25 years of experience in designing, managing, and implementing capability and skills development programs for diverse audiences and organisations. A proven leader and collaborator with strong stakeholder engagement, project management, and evaluation skills. A passionate and innovative educator with a customer-focused and safety-oriented mindset.
Skills
- Capability development
- Workforce learning and development
- Stakeholder engagement and collaboration
- Project management and reporting
- Evaluation and improvement
- Safety leadership and customer focus
- High performance team management
- Learning technology and instructional design
- Quality assurance and legislative compliance
- Financial and operational oversight
- Project needs analysis
Overview
25
25
years of professional experience
Work History
Digital Project Manager
Strategic Initiatives, TAFE NSW
2022.08 - Current
- Leading project initiatives for TAFE NSW's MicroSkills portfolio, enhancing market presence and product offerings
- Manage the full lifecycle of digital MicroSkills product development, ensuring compliance with legislative and quality standards
- Collaborate with cross-functional internal teams and external partners to deliver bespoke educational products within stringent timelines
- Oversee all aspects of project and product design, balancing financial, operational, and administrative elements to achieve program excellence
Project Manager / Senior Learning Designer
Product Group / TAFE Digital TAFE NSW
2018.05 - 2022.08
- Worked with TAFE Digital, which is TAFE NSW's statewide Online Learning brand, as part of a statewide team responsible for the project management, instructional design, content writing, assessment design and quality of TAFE Digital learning resources
- Worked collaboratively with subject matter experts and media production teams, developing the latest innovations in student learning experience
- Led the design and development of over 50 online courses across various disciplines and levels, using a variety of pedagogies and technologies
- Conducted post-implementation reviews, learning outcome evaluations, and reporting to ensure ROI and business impacts were measured and continual improvement opportunities were identified.
TAFEnow Content Development Manager
North Coast Institute, TAFE NSW
2012.10 - 2018.03
- Managed the entire content development process for TAFEnow, an e-learning portal established by North Coast TAFE, aiming to establish TAFEnow as an e-learning market leader
- Managed internal and stakeholder relationships and established quality assurance processes for the content development
- Established consistency between faculties in their approach to learning resource and assessment development, and improved the quality of the online learning experience for the students
- Shifted focus to quality review and peer coaching of assessment design and development strategies in the last year of the role.
Project Manager, Learning Design
North Coast Institute, TAFE NSW
2005.06 - 2012.10
- Provided advice on e-resource provision and development as part of The Library and Content Hub, a merged service of The Hub and the libraries team
- Managed the development and production of resources in a range of media and programs to support the Institute’s faculties, with an added focus on looking after commercial (external) client e-learning resource development needs
- Was the founding eLearning designer of North Coast TAFE's "The Hub", responsible for establishing relationships and processes of the newly formed service.
Manager - Corporate Learning and Development
Allianz Australia Limited
2004.01 - 2005.05
- Orchestrated strategic L&D initiatives in sync with corporate goals, fostering a learning culture and directly linking employee development to business outcomes.
- Designed and executed a comprehensive L&D evaluation framework, leading to measurable improvements in employee performance and significant ROI.
- Managed critical resources for L&D programs, securing government grants and ensuring the delivery of high-impact development interventions.
- Directed a high-stakes LMS migration project with a $500K budget, achieving seamless transition and system optimisation within a six-month timeframe.
- Innovated L&D strategies and instructional design, enhancing learning technologies and methodologies across global business units.
- Cultivated a high-performance team culture through expert mentorship and performance management, driving continuous improvement and successful change initiatives.
Learning and Development Consultant
Allianz Australia Limited
2003.01 - 2004.01
- Designed and developed blended learning strategies using a variety of delivery media, including eLearning, traditional classroom delivery and virtual seminars, for all business units within the General Insurance divisions
- Demonstrated a high level of learning technology awareness, knowledge of learning trends, project management skill, training needs analysis, cultural change analysis, and client consultation
- Conceived measurable performance indicators / metrics for each program and liaised with external vendors.
Training and Motivation Manager
Manchester 2002 Commonwealth Games
2001.06 - 2002.08
- Ensured all Villages paid, volunteer and contractor staff consistently delivered the same high quality service to Game participants, officials, VIPS and guests, pre and during the Games
- Provided support and encouragement that was necessary to maintain the morale and motivation of staff
- Oversaw the program design and delivery (variety of delivery media used including virtual and face to face), with a particular emphasis on customer care and reflecting a positive image of both the games and the City of Manchester
- Managed the project and resource management, status reports, volunteer recruitment, and stakeholder communication.
Learning and Development Manager
Sodexho Food and Management Services
1999.11 - 2001.06
- Accountable for the training function over the leisure division including Stadium Australia, The Sydney Opera House and The Powerhouse Museum
- Developed divisional L & D strategy in conjunction with organisational objectives and implemented training programs, policies and procedures for both Business as Usual and Olympic / Paralympic Games periods
- Liaised with external training providers and government bodies and achieved ISO 9000 accreditation
- Managed the financial and operational performance, HRIS and other databases, succession plan and assessment strategy, and cultural survey and action plans
- Prepared 4000 staff in Olympic / Paralympic training needs, including training need analysis, program design and delivery, and games retention plan / post games retention strategy.
Education
Certificate IV - Workplace Training And Assessment (TAE40110)
TAFE NSW
07.2011
Master of Commerce - Advanced Human Resource Management
University of New South Wales
Sydney, NSW2006
Bachelor of Education - Design, Technology And Food Studies
University of Sydney
Sydney, NSW1999
Timeline
Digital Project Manager
Strategic Initiatives, TAFE NSW
2022.08 - Current
Project Manager / Senior Learning Designer
Product Group / TAFE Digital TAFE NSW
2018.05 - 2022.08
TAFEnow Content Development Manager
North Coast Institute, TAFE NSW
2012.10 - 2018.03
Project Manager, Learning Design
North Coast Institute, TAFE NSW
2005.06 - 2012.10
Manager - Corporate Learning and Development
Allianz Australia Limited
2004.01 - 2005.05
Learning and Development Consultant
Allianz Australia Limited
2003.01 - 2004.01
Training and Motivation Manager
Manchester 2002 Commonwealth Games
2001.06 - 2002.08
Learning and Development Manager
Sodexho Food and Management Services
1999.11 - 2001.06
Certificate IV - Workplace Training And Assessment (TAE40110)
TAFE NSW
Master of Commerce - Advanced Human Resource Management
University of New South Wales
Bachelor of Education - Design, Technology And Food Studies
University of Sydney
Similar Profiles
Reece BereveskosReece Bereveskos
Senior Digital Data Analyst at NSW Government (TAFE NSW)Senior Digital Data Analyst at NSW Government (TAFE NSW)
Ashley ArauzAshley Arauz
Campaign Canvasser at Strategic InitiativesCampaign Canvasser at Strategic Initiatives
GRACE WONGGRACE WONG
Teacher at TAFE NSW - St LeonardsTeacher at TAFE NSW - St Leonards