Tyra Kousis

Working at the Lee Wrangler DFO retail shop involves a range of responsibilities focused on delivering exceptional customer service and maintaining an organized store environment. Employees are expected to assist customers with product selection, provide information about different styles and sizes, and ensure a positive shopping experience through attentive and friendly interactions. Responsibilities also include managing inventory by restocking shelves, conducting stock checks, and organizing the store to enhance its visual appeal. Additionally, employees handle transactions at the cash register, process returns and exchanges, and uphold the store’s cleanliness and safety standards. A keen understanding of current fashion trends and Lee Wrangler’s product offerings is essential to meet customer needs effectively and contribute to the store's success.

• Answered customers' questions about hours, seating, current wait time and other information
• Answered telephone to provide dining information and take reservations
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
• Managed guest expectations by relaying information regarding hours, wait times and specials
• Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
• Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits

• Worked with other coaches, team members and school leadership to maintain strong program
• Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition
• Developed training and exercise programs to meet individual requirements and team play strategies
• Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility
• Ran drills and fitness circuits to improve athletes' coordination and skills
• Reviewed paper, computerized and video records of gymnasts and opposing team performances
• Directed physical conditioning programs to enable athletes to achieve maximum performance

• Kept customer and food preparation areas clean and well-organized
• Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
• Organized food preparation stations and regularly replenished supplies
• Stored food properly to prevent spoilage, cross-contamination and illnesses
• Delivered superior customer service focused on quality and meeting customer needs
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service