Tyra Young

As the head of department I oversee a small team in which we handle and sort all orders based on the designated courier. In this high-speed environment my daily tasks are:

- Wrap/strap pallets

- Load trucks with forklift

- Book in each customer order with its courier via Machship

- Organise pickups with couriers (TGE, Mainfreight, DHL)

- Approve financial invoices from couriers

- Train team members in my department

- Communicate with other warehouse departments on the days duties and tasks.

My role at this summer camp was to teach the children how to confidently waterski, wakeboard and wake surf behind our boats. This involved:

• Safely operating boats during lessons, adhering to all applicable laws and regulations while maintaining vigilant supervision of children in the water.
• Conducting regular equipment inspections, ensuring all gear met safety standards and was well maintained.
• Increased class participation with engaging water safety presentations and hands-on activities.
• Improved student water sport skills by providing personalized instruction and feedback.
• First Aid
• Working with children from ages 5-17

• Understood and utilized company-specific computer systems and software to direct and control workflow
• Interacted with supervisors, leads and work groups to exchange information about immediate tasks
• Assisted in sweeping floors, storing equipment and various other warehouse maintenance tasks
• Delivered exceptional client service during interactions, remaining calm and poised in all situations
• Managed shifting priorities and handled time-sensitive projects with multiple deadlines
• Reported damaged and malfunctioning equipment to prevent accidents and further breakdowns
• Arrived on time for shifts and adhered to company dress code guidelines
• Sorted, labeled and dated merchandise to prevent expirations and product losses

• Facilitated and guided ceremony rehearsals in preparation for weddings
• Assisted in the successful execution of weddings, ensuring seamless event coordination and client satisfaction.
• Assisted in setup and breakdown of wedding decorations and supplies.
• Planned and created centrepieces, bouquets and floral arrangements for decorating wedding venues.

• Collaborated with other employees to meet sales targets and deadlines
• Greeted customers and answered questions regarding products and promotions
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

• Corrected order and product mistakes by assisting customers with returns and refunds
• Met with supervisors to voice workflow concerns and recommend potential improvements
• Learned all required tasks quickly to maximize performance.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.

On this trip to India I stayed at a school/orphanage in which we taught classes daily and entertained the students.

This leadership program consisted of team building exercises, attending guest speaker events and studying the course material given which was to be assessed and marked by the course director.

On this trip to Thailand I stayed with an orphanage in which we helped renovate buildings and fix roads as well as entertain the children.