Tyreice English
Gold Coast
Summary
Motivated and dedicated professional with over two years experience in the restaurant industry.
Promoted from Team Member to Team Leader, and subsequently to crew coach, reflecting strong leadership and organisational skills.
Skilled in managing shift teams, training new employees, and maintaining high food safety and workplace safety standards.
Overview
3
3
years of professional experience
Work History
Customer Service
Hungry Jack's
05.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new staff, and lead/manage a large team during shift.
- Restocked and organized merchandise.
- Operated POS cash register and equipment to collect payments.
- Competent in barista coffee.
Education
Year 10 Certificate
UNL30 Unilearn
Online11-2024
Certificate 111 in Hospitality
Internally With Hungry Jack's12-2023
Skills
- Exceptional customer service experience ensuring a positive happy attitude toward staff and customers
- Excellent time management, meeting deadlines in fast past environments
- Proven leadership and team motivation skills to achieve goals
- Quick learner, adapting easily to new systems, processes and tasks
Timeline
Customer Service
Hungry Jack's
05.2022 - Current
Year 10 Certificate
UNL30 Unilearn
Certificate 111 in Hospitality
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