Tyrese Swan
Summary
I am an Indigenous Australian seeking employment; I have work experience spanning 6+ years working in various different work environments. I am an open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. I'm a organized and a motivated employee eager to apply time management and organizational skills in various environments. I am seeking opportunities to expand skills while facilitating company growth. I have background knowledge in carpentry and working in multiple work settings. I am a dedicated employee and have been successful in teaching junior employees how to maximize performance. I am a results-driven candidate with a successful track record of providing administrative support in busy office environments and i am adept at handling multiple projects and prioritizing tasks.
Overview
8
8
years of professional experience
Work History
Administration Officer
Primary Health Care
12.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Interacted with contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Scheduled office meetings and visitor appointments for staff teams
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Entered and maintained departmental records in company database
- Aided colleagues, managers and visitors through regular communication and assistance
- Processing invoices for Payment
- Supported another team by temporally filling a role to record, report and analyse rosters for staff
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained energy and enthusiasm in a fast-paced environment.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
- Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
- Accessed and used computer software applications to update and maintain records.
- While working in administration I have also taken on managing housing properties for NTG and agency staff staying in Alice Springs
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Trained new staff members on booking procedures, ensuring consistent quality across all team members.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Apprentice Carpenter
SnR Building
09.2018 - 06.2022
- Cut materials on job site to prepare for installation
- Cleaned job site after work completion and disposed of debris in proper containers
- Followed OSHA and corporate safety regulations and procedures
- Helped with movement of materials and equipment to different job sites
- Assisted carpenters with roofing installations for commercial customers
- Worked independently on projects and tasks within carpentry team
- Utilized various tools, equipment, materials and forming systems to complete construction tasks
- Maintained clean and organized workplace to optimize performance, efficiency and safety
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time
- Safely operated power saws, planers, jointers, routers and pneumatic equipment for 4 years without accident
- Uncovered product defects and addressed with job foreman
- Assisted journeyman carpenters in installing fixtures and fittings
- Obtained strong understanding of residential and commercial building codes
- Measured and marked cutting lines on materials using rulers, pencils, chalk and marking gauges
- Used picks and shovels to dig, spread and level dirt and gravel
- Performed repetitive assembly tasks with hand and power tools and automated equipment
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time
- Applied caulking compounds by hand or caulking guns to protect against entry of water or air
- Mixed, poured, and spread concrete, asphalt gravel and other materials
- Operated and maintained a variety of equipment including hand and power tools
- Ensured safe working conditions and compliance with all safety regulations
- Read plans, instructions or specifications to determine work activities
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
Retail Sales Associate/Supervisor
Kmart
06.2016 - 09.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Answered questions about current promotions and resolved issues according to store policies
- Used product knowledge to suggest items to match client needs
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Responded to customer questions about products and services
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Managed cash register operations using POS system and processed sales and returns
- Greeted customers upon entrance and handled cash and credit transactions
- Assisted in ringing up sales at registers and bagging merchandise
- Engaged shoppers, providing assistance and information on merchandise and product features
- Received and processed cash and credit payments for in-store purchases
- Built and maintained relationships with peers and upper management to drive team success
- Operated cash registers, scanners and computers to itemize and total customer purchases
- Help customers load purchased equipment when necessary
- Answered telephone to give callers store information and look up order details
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Processed refunds for worn, damaged and broken merchandise.
Skills
- Records Management Systems
- Schedule Management
- Verifying Data Accuracy
- Data Entry
- Document and File Management
- Multitasking and Time Management
- Staff Communication
- Data Recording
- Reviewing Data
- Occupancy Management
- Maintenance Management
- Property Inspections
Timeline
Administration Officer
Primary Health Care
12.2022 - Current
Apprentice Carpenter
SnR Building
09.2018 - 06.2022
Retail Sales Associate/Supervisor
Kmart
06.2016 - 09.2018
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