Tyron Bojko
Magill,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ahpra
2022.08 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
MAS National
2020.11 - 2022.07
- Wage subsidy processing and enquiries
- Contact regarding apprenticeships
- Handled customer inquiries and suggestions courteously and professionally
- Apprentice check in contact
Rostering Officer
ACH Group
2017.06 - 2020.09
- Scheduling/rostering for care workers,
Customer Service Officer
Optus Singtel Pty Ltd
2006.02 - 2017.04
- Billing enquires
- Ombudsman complaints
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Technical support
- Payment arrangements
Education
No Degree - Certificate 3 In Customer Service
Institute of Training And Further Education
Adelaide06.2022
Bachelor of Arts - Politics
University of Adelaide
Adelaide, SA12.2002
Skills
- Credit Card Payment Processing
- Account Management
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Active Listening
- Customer Consulting
- Sales and Upselling
Languages
Ukrainian
Limited Working
Timeline
Customer Service Representative
Ahpra
2022.08 - Current
Customer Service Representative
MAS National
2020.11 - 2022.07
Rostering Officer
ACH Group
2017.06 - 2020.09
Customer Service Officer
Optus Singtel Pty Ltd
2006.02 - 2017.04
No Degree - Certificate 3 In Customer Service
Institute of Training And Further Education
Bachelor of Arts - Politics
University of Adelaide
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