TYRONE ARDLER
Perth,WA
Summary
Dynamic and energetic candidate with proven record of delivering excellent customer service and creating memorable customer experiences. Skilled in Administrative and Office Support. Passionate about providing exceptional service and building positive customer relationships.
Overview
8
8
years of professional experience
Work History
Front Desk Night Auditor
Cooinda Lodge
Kakadu NT
07.2024 - 05.2025
- Balance and reconcile daily financial transactions and prepare end-of-day reports.
- Check in late arrivals and assist with guest needs during overnight hours.
- Audit and verify all revenue postings and charges from the day.
- Prepare daily management reports, including occupancy, revenue, and payment summaries.
- Ensure accurate and organized recordkeeping for all front office operations.
- Process and settle guest accounts, including billing and payment adjustments.
Front Office Duty Manager
Cooinda Lodge
Kakadu NT
07.2024 - 05.2025
- Supervise daily front desk operations, ensuring smooth check-in/check-out processes.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Train new front office staff and enforce company policies and standards.
- Manage room inventory and reservations during peak times or in the absence of senior management.
Food & beverage attendant/guest service agent
Albatross Bay Resort
08.2022 - 07.2023
- Applied excellent communication skills when interacting with customers and coworkers alike
- Restocked food and beverage items throughout the shift
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Developed knowledge of food and beverage products and services
- Balanced receipts and payments in cash registers
Front Desk Guest Service Agent
Alpha Mosaic Hotel
02.2022 - 08.2022
- Updated computer systems with current guest information including contact details
- Responded promptly to guest inquiries regarding hotel services, facilities and hours of operation
- Maintained accurate records of guest reservations, check-ins and check-outs
- Managed multiple tasks simultaneously while providing excellent service to all customers
- Performed daily audit procedures as required by hotel management
Housekeeping Room Attendant
The Star Casino - Gold Coast
03.2021 - 02.2022
- Cleaned guest rooms to meet company and departmental standards
- Serviced rooms by making beds, dusting and vacuuming
- Changed and replenished bed linens, towels, and guest amenities
- Managed time efficiently to complete assigned duties within allotted time frames
- Responded promptly to special guest requests, delivering exceptional service and experience
Front Desk Guest Service Agent
Mantra Crown Towers
03.2021 - 02.2022
- Maintained accurate records of guest reservations, check-ins and check-outs
- Developed effective working relationships with other departments within the organization
- Inspected rooms prior to occupancy ensuring cleanliness standards were met
- Updated computer systems with current guest information including contact details
- Handled cashier duties including taking payments and making change
Health Administrative Assistant
NSW Health
03.2017 - 02.2021
- Developed and maintained filing systems for patient records, ensuring accuracy and confidentiality of data
- Generated regular reports regarding patient visit volume for management review purposes
- Managed daily operations related to health care administration including scheduling appointments, managing records, tracking payments
- Greeted patients upon arrival at clinic or hospital and directed them to appropriate areas
Education
Year 12 Certificate -
Jamison High School
Penrith, NSWSkills
- Guest Service Excellence
Problem Solving
Leadership & Team Supervision
Conflict Resolution
Communication (Verbal & Written)
Time Management
Attention to Detail
Adaptability under Pressure
Decision-Making
Multitasking
Timeline
Front Desk Night Auditor
Cooinda Lodge
07.2024 - 05.2025
Front Office Duty Manager
Cooinda Lodge
07.2024 - 05.2025
Food & beverage attendant/guest service agent
Albatross Bay Resort
08.2022 - 07.2023
Front Desk Guest Service Agent
Alpha Mosaic Hotel
02.2022 - 08.2022
Housekeeping Room Attendant
The Star Casino - Gold Coast
03.2021 - 02.2022
Front Desk Guest Service Agent
Mantra Crown Towers
03.2021 - 02.2022
Health Administrative Assistant
NSW Health
03.2017 - 02.2021
Year 12 Certificate -
Jamison High School