Tyrone Baynes
Armstrong Creek
Summary
Bachelor of Law / Commerce graduate, completed at Deakin University, Waterfront Campus, in June 2022.
I am highly organised, respectful, dependable, devoted and dedicated.
Over two years' experience in a professional Human Resources environment, attained through my employment at genU Karingal St Laurence. In the course of my employment at genU, I have performed the roles of HR Administrator, Assist U Advisor, and most recently as HR People Operations Advisor.
Leadership and teamwork experience attained through employment and extracurricular activities.
I am eager to learn and gain all necessary knowledge and skills to accomplish a successful career in the Human Resources Industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR People Operations Advisor
GenU Karingal St Laurence
09.2022 - Current
- Managed a portfolio of approximately 1,200 employees, being the central point of contact for a wide range of HR queries and issues
- Provided high level support and guidance in a timely manner on an extensive range of matters, including: performance management, behaviour/conduct issues, sexual harassment, NDIS client reportable incidents and guidelines, award interpretation, fraud, injury, health and safety concerns, probation, staff contracts, and other matters
- Maintained up to date and comprehensive documentation, information, trackers, and notes for all matters and case management
- Proficient in drafting an extensive range of formal documents, including meeting invitations, disciplinary warnings, abandonment of employment letters, show cause letters, termination of employment letters and performance improvement plans
- Completed reports which detailed findings and recommendations
- Worked in collaboration with a small team of other HR Advisors and Business Partners to ensure that our processes and functions were consistent for all areas of the business, and to identify areas of improvement required across the organisation
- Effectively addressed and managed anonymous complaints, stoplines, and customer/client feedback
- Gained an excellent understanding of the NDIS, and reporting and documentation requirements for reportable client incidents
- Developed a comprehensive understanding of genU Policies and Procedures
- Handled cases with care and consideration with regard to supported employees and client matters/disciplinary issues
- Delivered training programs to managers to upskill their knowledge for dealing with employees. Training included performance management, fraud awareness, having difficult conversations, allegations processes and disciplinary processes, and overpayments procedures
- Attended monthly manager meetings for teams within the portfolio I managed to provide updates, answer questions, and re-inforce positive professional relationships
- Provided assistance to the Injury Management Team to deliver the non-work related injury process, and to make determinations regarding staff members' employment in respect of injury
- Liaised and worked closely with a number of corporate genU teams, including the Legal Team, Health and Safety Team, Injury Management Team, Recruitment Team, Workplace Relations Team, and Payroll Team, on complex staff matters and other cases, and to mitigate organisational risk
Assist U Advisor
genU, Karingal St Laurence
03.2022 - 09.2022
- Collaborated with members of the Assist U Team, People & Culture Team, Managers, and Employees to provide Tier 1 responses and advisory regarding organisational policies, people processes, Enterprise Agreement interpretation and employee record compliance
- Managed phone and email correspondence and handled incoming and outgoing mail
- Actively involved in the introduction and development of a brand-new ticketing system, which was used to address and respond to logged queries in a timely and professional manner
- Managed filing system, entered data and completed other clerical tasks.
- Collaborated with other members of the Assist U Team to ensure all tickets lodged were acknowledged and actioned by the Assist U Team in a timely manner
- Gained proficiency in interpreting pay guides for employees and informing managers of the correct classification
- Managed the workloads of Change of Conditions for employees, Pre-Employment Checks and Employee Exit Surveys.
Human Resources Administrator
Karingal St Laurence
07.2021 - 03.2022
- Coordinated an organisation – wide project to ensure NDIS Worker Screening Check compliance among all staff as required by the Victorian Government
- Utilised Microsoft Word, Excel and PowerPoint frequently to communicate and analyse large amounts of data
- Provided close attention to detail in efficiently entering large amounts of data, cross – referencing over multiple databases and actioning problem-solving skills
- Delivered correct statistics from the data in a timely manner to all divisions within genU
- Communicated effectively with Executive General Managers and other managers and staff to coherently and comprehensively convey information regarding organisational progress and updates
- Researched and interpreted Federal and State Government NDIS legislation and guidelines relevant to genU
- Provided guidance and support to managers and staff in the application process, offering assistance through helping with application queries, following up on older applications yet to be approved, informing staff on the reimbursement process for attaining the NDIS Check, and through providing staff with websites, helplines and NDIS contact numbers
- Processed Workcover payments owed and generated reports and spreadsheets for the Workplace Health and Safety Team
- Effectively addressed employee queries and concerns
- Engaged in multiple recruitment and termination practices and processes
Retail Assistant / Fill Associate
Big W Ballarat
11.2018 - 08.2021
- Delivered exceptional customer service over 2 years through facilitating customers enquiries, in addition to answering phone calls from customers, ensuring ease of shopping process and customer convenience
- Ensured tidiness and cleanliness of shop floor through recovering Toys, Stationery, Confectionary, Kitchen, Small Appliances and Household Cleaning departments, in addition to returning items to specified locations
- Completed tasks to a deadline in a fast-paced environment, contributing to filling stock, recovering and working registers
- Implemented communication and leadership skills to ensure all team members functioned as a group to achieve specified goals and objectives
- Trained new employees through providing guidance and assistance, and through demonstrating correct use of systems and equipment
Cleaning Assistant
Federation University, Campus
11.2018 - 12.2019
- Completed tasks to a deadline in a busy and fast – paced environment, cleaning many buildings and rooms for large groups of people to accommodate in
- Presented with a positive can – do attitude, with duties including extensive cleaning, heavy lifting, moving furniture and assisting residents
Shop Assistant
Williams Newsagency
06.2015 - 02.2018
- Achieving high – level customer service through addressing customer enquiries, answering customer calls and having extensive job knowledge
- Correctly and respectfully dealt with large amounts of money whilst working on registers and performing transactions for customers
- Developed vast knowledge of Tatts lotto and mailing systems
- Performed tasks including cleaning and rotating stock to maintain store productivity
Education
Bachelor of Law / Bachelor of Commerce - Commerce, Human Resource Management
Deakin University
06.2022
Victorian Certificate of Education -
St Patrick’s College
12.2017
Skills
- Highly motivated
- Excellent work ethic
- High level communication skills
- Leadership experience
- Ability to adapt and learn quickly
- Team – orientated
- Close attention to detail
- Process driven
- Advanced problem – solving skills
- Punctual
- Honest and reliable
- Outstanding mathematical skills
Certification
Domestic Violence Training (2022)
NDIS Worker Screening Check (2021)
Full Victorian Drivers' Licence
Extra - Curricular Activities / Interests/ Hobbies
Armstrong United Soccer Club Player
Futsal
Gym
AFL/Cricket/NFL
Family & Friends
Timeline
HR People Operations Advisor
GenU Karingal St Laurence
09.2022 - Current
Assist U Advisor
genU, Karingal St Laurence
03.2022 - 09.2022
Human Resources Administrator
Karingal St Laurence
07.2021 - 03.2022
Retail Assistant / Fill Associate
Big W Ballarat
11.2018 - 08.2021
Cleaning Assistant
Federation University, Campus
11.2018 - 12.2019
Shop Assistant
Williams Newsagency
06.2015 - 02.2018
Bachelor of Law / Bachelor of Commerce - Commerce, Human Resource Management
Deakin University
Victorian Certificate of Education -
St Patrick’s College
Domestic Violence Training (2022)
NDIS Worker Screening Check (2021)
Full Victorian Drivers' Licence
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