Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organised multitasker with excellent planning and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Rehabilitation Consultant
WorkFocus Australia
04.2023 - Current
Undertaking worksite, vocational and psychological assessment
Identifying Return to Work (RTW) barriers
Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
Designing, implementing and monitoring programs that assist injured employees to return to the workforce (NSW Department of Communities and Justice Sherwood Program) Pegasus Community Care
Working within a team to provide care for children and young people with high needs who are residing in Sherwood House, a therapeutic secure care unit managed by the Department of Communities & Justice
Maintained safe environment for [Number]-patient facility with continuous surveillance
Provisional Psychologist/ Behaviour Support Practitioner
ORS GROUP
01.2022 - 06.2022
Working with allied health practitioners, support workers and family members; assessing and observing participants challenging behaviours and work towards increasing skills, improving emotion regulation and introducing replacement behaviours to reduce the use of restrictive practices.
Support Services
Illawarra Diggers Aged & Community Care
02.2019 - 03.2020
Corrimal
Aiding with domestic chores, including assistance with cleaning, dishwashing, cloths washing and ironing
Provision of meals that are prepared and delivered to residents who are unable to prepare their own meals or maintain an adequate nutritional intake
Operate in a culturally diverse background with residents and co- workers
Provide friendly, compassionate support to the elderly by helping with daily living.
Disability Support Volunteer
Community Connecting Illawarra
02.2018 - 07.2018
Promoting social inclusion for individuals with intellectual and developmental disabilities by providing social support to engage in age appropriate community-based and social activities
Informing appropriate social skills and demonstrating positive role- modelling in the wider community to encourage and increase individuals’ personal independence
Monitoring the safety and well-being of the individual and reporting any concerns to the manager
Telephone Crisis Support Worker
Lifeline
06.2017 - 12.2017
Referring help-seekers to local and relevant mental health services or external agencies to ensure ongoing support for callers
Establishing empathy, trust, rapport and unconditional acceptance with help-seekers to proactively assist in their emotional distress while demarcating a standard of professionalism to ensure an effective client-counsellor relationship
Providing confidential individual-based counselling to remediate psychological distress and identify potential dangers to ensure the callers safety
Evaluating help-seekers presenting conditions for potential intervention, referral, or conversation.
Education
Graduate Diploma - Psychology Advanced
Monash University
12.2021
Bachelor of Psychological Science -
Deakin University
06.2019
Diploma - Communication and Media
North Wollongong Tafe
12.2012
Graduate -
Skills
Proficient in Microsoft Office
Experience collecting and analysing data
Exceptional communication skills
Knowledge of case management model and referral support services
Applied Suicide Intervention skills
Demonstrating acuity via efficient
Organisational and time management skills
Regulatory Compliance
Individualized Treatment Plans
Standards of Excellence
Psychosocial Assessments
Timeline
Rehabilitation Consultant
WorkFocus Australia
04.2023 - Current
Provisional Psychologist/ Behaviour Support Practitioner