Tyrone Hubbert
Hope Island,Queensland
Summary
My objective in response to this job is to secure a responsible career opportunity in a high-level professional environment and fully utilize my training and skills in order to gain practical experience. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
IHG Hotels & Resorts
09.2023 - Current
- Facilitated and coordinated transportation services for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival by providing warm welcome.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Bartender
Le Casa
01.2023 - Current
- Currently working at Le Casa for 9 months
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Helped management plan and serve bar menu exceeding customer expectations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Kitchen Hand
Mac Donalds
03.2021 - 01.2023
- Worked at Mac Donalds for 1 year
- Monitored food temperatures and quality throughout shifts.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Showcased versatility by adapting quickly to changing menu items, cooking techniques, and kitchen equipment as needed.
Education
Saint Francis Xavier
Assisi Catholic College
Skills
- Efficient resourcefulness
- Management interaction
- Reliable punctuality
- Clear Communication
- Quality Assurance
- Guest Services
- Proactive attitude
- Highly Adaptable
Awards And Acknowledgements
- Responsible and Respectful Award, 2018
- Certificate 1 in Construction
- Certificate II in Engineering
- Currently at the end of pursuing a Diploma of Business which has delivered knowledge of foundational business practices.
- I have a White Card issued under my name as proof that I have basic understanding of health and safety precautions on a work site.
- Delivered a bunch of presentations to the school which I received positive feedback on.
- Exhibit a respectful attitude towards the community and my peers.
- Demonstrate a responsible attitude and dedication towards my work.
Hobbies Interests Skills
- Business
- Sports
- Public speaking
- Strong ethical work
- Adaptable to any environment
- Fast at problem solving and provide the best consultation
- Neat personal appearance
- Aptitude for working with computers
- Able to work methodically, accurately and neatly
- Collaborative and can easily handle pressure
- Have a sense of emotional intelligence
Availability
4pm-10pm, 6am-10pm
Personal Information
Date of Birth: 01/22/05
Certification
- Certificate 1 in Consutruction; I have excellent skills in terms of talking to people and showing resilience to work effectively in a business environment.
- Certificate II in Engineering.
- Business Diploma
- White Card
Timeline
Concierge
IHG Hotels & Resorts
09.2023 - Current
Bartender
Le Casa
01.2023 - Current
Kitchen Hand
Mac Donalds
03.2021 - 01.2023
Saint Francis Xavier
Assisi Catholic College
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