Tyrone Matoka
Sutherland,NSW
Summary
Dedicated NDIS Support Worker with expertise in compassionate client care, team leadership, and program management. Committed to enhancing the lives of individuals with disabilities through effective communication and adaptable support strategies.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
NDIS Support Worker
St George and Sutherland Community College
Jannali, NSW
07.2017 - 01.2026
- Supporting both groups and individuals, from a client base of over 100 adults with varying degrees of disability, in a day program setting, both on-site and out in the community.
- Programs include: Community Access, Arts & Crafts, Gardens & Maintenance, Music Appreciation, Health & Wellbeing, Social Club, Sports & Fitness, Information Technology, Film & Media, Cooking & Creating.
- Daily duties and experience supporting include: peg feeding, mealtime management plan, mobility management plan, medication administration, behavior support plan, personal care, van transportation, and epilepsy management plan.
- Trained new employees on operational procedures and safety protocols.
Store Manager
OPSM
Roselands
05.2010 - 06.2017
- Senior Store Manager (Full-Time).
- Developed and maintained a positive partnership with a franchisee optometry owner.
- Managed a team of staff diverse in culture, experience, and availability to achieve both their individual and collective targets.
- Helped grow Roselands store 10% in CWU sales from 2010 to 2016, year on year.
- Achieved 'High Achiever' rating twice in the past three years for the annual performance appraisal.
- Worked closely with local businesses in industrial estates and shopping centers, developing local area marketing opportunities, and focusing on target markets.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Multi-Site Manager
Crazy Johns Mobileworld
Miranda, NSW
06.2005 - 02.2010
- Multi-Site Manager (Full-Time).
- Managed store teams in Miranda, Hurstville, Hurstville Kiosk, Bankstown, and Eastgardens locations.
- Elevated the Miranda and Eastgardens stores from the bottom 20 rankings to the top 10 stores in the country within 12 months.
- Led the Miranda store to exceed sales targets for 15 consecutive months (company record).
- I conducted interviews and recruited new staff members for my five stores in the Sydney South region.
- Trained more than 20 staff members in Assistant and Store Manager positions.
- As part of the top 5% of performing sales staff in the company, I qualified to attend the all-expenses-paid annual Company Conference for four years in a row.
Education
Diploma - Community Services
TAFE NSW
NSW12-2026
Certificate - First Aid
St George And Sutherland Community College
Jannali, NSW09-2023
Certificate IV - Frontline Management
REAL Institute of Learning
Sydney, NSW12-2015
Certificate IV - Management
TAFE NSW
Kogarah, NSW12-2004
Skills
- Medication administration
- Behavior support planning
- Client assessment
- Mobility management
- Personal care support
- Conflict resolution
- Problem solving
- Leadership skills
Certification
NSW Drivers Licence - Class C
References
References available upon request.
Affiliations
Rugby Coach - Southern Districts JRU, Oatley JRU, NSW Samoa JRU
Timeline
NDIS Support Worker
St George and Sutherland Community College
07.2017 - 01.2026
Store Manager
OPSM
05.2010 - 06.2017
Multi-Site Manager
Crazy Johns Mobileworld
06.2005 - 02.2010
Diploma - Community Services
TAFE NSW
Certificate - First Aid
St George And Sutherland Community College
Certificate IV - Frontline Management
REAL Institute of Learning
Certificate IV - Management
TAFE NSW