Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyson Andrews

Tuncurry,NSW

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Si Señorita. Proven ability to enhance guest engagement and service quality while maintaining cleanliness and efficiency. Skilled in order taking and beverage knowledge, consistently fostering positive relationships to drive repeat business and satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Si Señorita
05.2023 - 08.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Supported kitchen operations to achieve efficient service and favorable guest reviews.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured responsible alcohol service by observing and managing patrons' intake.

Kitchen Manager

Rockpool Cafe
03.2023 - 10.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.

Salesperson

Priceline Pharmacy
04.2021 - 11.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Education

High School Diploma -

Great Lakes College Tuncurry
Tuncurry, NSW
11.2023

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Guest engagement
  • Beverage knowledge
  • Guest relations
  • Wine service

Certification

RSA - Responsible Service of Alcohol

Timeline

Restaurant Waiter

Si Señorita
05.2023 - 08.2025

Kitchen Manager

Rockpool Cafe
03.2023 - 10.2024

Salesperson

Priceline Pharmacy
04.2021 - 11.2022

High School Diploma -

Great Lakes College Tuncurry

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Tyson Andrews