Tyson Battistin
Salesman/ Customer Service
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
8
8
years of professional experience
Work History
Forklift Driver
Flavorite Marketing
10.2023 - Current
- Transported goods between trading floor and customers pick up locations
- Unloaded trucks and moved materials to trading floor
- Handled multiple tasks simultaneously to maximise work efficiency
- Checked items against documentation for accuracy
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries
- Coordinated with other forklift drivers and production personnel to process orders efficiently
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Document hiring and de hire of Chep pallets on daily basis
- Make customers orders and send out for dispatch in accordance with arrival times and correct stock
Cold Caller
Glow Insurance
07.2022 - 03.2023
- Completed daily cold calling and outreach to build sales pipeline
- Answered questions about company offerings with knowledgeable responses about products and services
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service
- Sourced and pre-qualified leads and identified new business opportunities by dialing 400+ daily outbound calls to build partnerships and achieve sales quota
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process
Wholesale Sales Representative
Flavorite Marketing
06.2020 - 03.2022
- Provided superior service to customers by quickly responding to requests, suggestions and concerns
- Used consultative sales approach to understand and meet customer needs
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit
- Addressed each customers' needs and wants to recommend suitable product options
- Conferred with existing and potential customers to assess requirements and propose optimal solutions
Stock Manager
Flavorite Marketing
10.2018 - 06.2020
- Inventoried trading floor stock on daily basis with company salesman
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size
- Coordinated driver dispatch to accomplish daily delivery requirements
- Set up displays of merchandise to market new products to customers
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness
- Recorded information, shortages, and discrepancies to keep records current and accurate
Forklift Driver
Granieri Fresh Produce
02.2016 - 08.2018
- Transported produce between warehouse locations according to shipment and storage needs
- Unloaded produce orders at designated locations on time and in a safe manner
- Removed orders from warehouse, wrapped and staged for delivery to customers
- Unloaded trucks and removed materials to staging area
- Loaded warehouse trailers using forklift
- Checked items against documentation for accuracy
- Examined orders for quality and accuracy
Education
Certificate III - Sports & Recreation
Training & Education Programs Australia
Werribee 02.2014 - 20151
Certificate III - Community Activity Programs
Goulburn Ovens Institute of TAFE
Werribee 02.2014 - 20141
Certificate III - Education Support
Goulburn Ovens Institute of TAFE
Werribee 02.2014 - 20141
License - License To Perform High Risk Work
Worksafe Victoria
Melbourne 04.2001 -
Skills
Product Knowledge
Account Updating
Consultative Sales
Call Management
Scheduling
Complaint Resolution
Building Rapport
Order Fulfillment
Sales Expertise
Timeline
Forklift Driver
Flavorite Marketing
10.2023 - Current
Cold Caller
Glow Insurance
07.2022 - 03.2023
Wholesale Sales Representative
Flavorite Marketing
06.2020 - 03.2022
Stock Manager
Flavorite Marketing
10.2018 - 06.2020
Forklift Driver
Granieri Fresh Produce
02.2016 - 08.2018
Certificate III - Sports & Recreation
Training & Education Programs Australia
02.2014 - 20151
Certificate III - Community Activity Programs
Goulburn Ovens Institute of TAFE
02.2014 - 20141
Certificate III - Education Support
Goulburn Ovens Institute of TAFE
02.2014 - 20141
License - License To Perform High Risk Work
Worksafe Victoria
04.2001 -