Tyson Brough
Queens Park,WA
Summary
Adept at enhancing customer satisfaction and driving results, I leveraged my defensive driving and customer rapport skills at Uber And Didi Rideshare to maintain a 5-star rating and achieve a Diamond rating in the Uber pro point system. My background spans sales and service, consistently exceeding targets and fostering customer loyalty.
With my wealth of experience from building rapport with Rideshare passengers to handling professional correspondence over the phone in a busy Insurance call centre to handling direct face to face sales interactions on the showroom floor, I believe I am fit and ideal for any customer service and sales role.
Overview
25
25
years of professional experience
Work History
Professional Driver
Uber And Didi Rideshare
08.2022 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Maintained a 5star rating for passenger ratings and reviews up to the present day. Achieved Diamond rating in the Uber pro point system and regularly maintained a consistent Platinum level.
Customer Sales and Service Expert
Insurance Australia Group
10.2007 - 08.2022
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up in a timely manner.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Professional phone manner/interaction from start to finish. Helped with all Insurance enquiries and sales with considerable knowledge and experience in the role as well as dealing with all general matters involving over the phone correspondence.
Sales and Service Representative
Perth Airport
10.2004 - 10.2007
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Omeara’s Flooring
02.2002 - 08.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Retail Sales Associate
Coles Myer Group
11.1999 - 11.2021
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Interacted well with customers to build connections and nurture relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
6th Form Graduate (Year 11 Equiv.) High School - Accounting, Gen Science, Computers,, Economics.
Heretaunga College
Wellington, NZCertificate III - Financial Services
Insurance Australia Group
Perth, WA10.2010
Certificate III - Retail Operations
Coles Myer Group
Perth, WANational Certificate In Science And Technology - General Science And Computer Applications.
Central Institute of Technology
Wellington, New ZealandSkills
- City and non-city driving
- Transportation
- Punctuality
- Accident Prevention
- Defensive Driving
- Regulatory Compliance
- GPS and route planning
- Clean Driving Record
- Customer rapport
- Delivery pickup
- Passenger Safety
- Computer skills
- Extensive sales and service experience
- High quality phone etiquette and techniques
- Well groomed face to face communication skills and charisma plus
Accomplishments
- 5-star customer rating with Uber Rideshare
- Special Accommodation for sales and service of General Insurance (IAG regional award WA, 2011)
Hobbies
- Movies (LoTR, John Wick, Anything Jason Stratham! :D)
- Sports (Particularly Cycling, Rugby)
Timeline
Professional Driver
Uber And Didi Rideshare
08.2022 - Current
Customer Sales and Service Expert
Insurance Australia Group
10.2007 - 08.2022
Sales and Service Representative
Perth Airport
10.2004 - 10.2007
Sales Associate
Omeara’s Flooring
02.2002 - 08.2004
Retail Sales Associate
Coles Myer Group
11.1999 - 11.2021
6th Form Graduate (Year 11 Equiv.) High School - Accounting, Gen Science, Computers,, Economics.
Heretaunga College
Certificate III - Financial Services
Insurance Australia Group
Certificate III - Retail Operations
Coles Myer Group
National Certificate In Science And Technology - General Science And Computer Applications.
Central Institute of Technology