Tyson Buchanan
Coopers Plains,QLD
Summary
Focused Managing Director promoting more than 15 years in Hospitality & 7 years of experience successfully working in own organization in the performing arts sector. Highly knowledgeable in planning and implementing budgets, strategic initiatives and employee training programs. Known for exemplary team-building and professional oversight.
Gifted at working with all sorts of personalities. Respected team player. Strong at liaising between parties while handling both routine and complex, diverse issues each day.
Poised individual with well developed and articulate nature that serves to be the best version of myself while meeting the needs of others through strong communication, customer service, management and conflict resolutions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills which i believe will be very important into a corrective services position.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills learnt throughout my working career are transferrable which i believe help to strengthen my consideration for the role of a Corrective Services Officer.
Overview
10
10
years of professional experience
Work History
Managing Director
Seriously Dance Australia
06.2017 - Current
- Exceptional customer service skills to meet clients requests with efficiency through clear & effective communication
- Maintaining a high standard of professionalism and integrity in staff and client relationships
- Interact and support staff and clients of varied cultural, social and economic backgrounds including both adults and children
- Instrumental in guiding effective business strategies to increase brand recognition, client base and client loyalty, and business profit
- Liaise with potential clients to effectively communicate services offered and achieve sales targets
- Calmly deal with client complains or injury and ensure a quick resolution is reached with a positive outcome for both the business and client
- Manage and work alongside employees on the development, implementation and management of customer relations systems
- Management of all business procedures to ensure profit margins are met
- Management of staff rosters and payroll systems
- Develop and incorporate effective marketing strategies
- In depth knowledge of accounting and bookkeeping systems, business management systems, client spreadsheets and data analysis
- Management and production of large scale dance showcases with 800+ persons in attendance
- Adaptive to continually changing business needs and roster.
Executive Chef
Campos Coffee
02.2015 - 06.2017
- Maintaining a customer focused venue, ensuring a positive customer experience
- Exceptional customer service skills to meet clients requests with efficiency through clear & effective communication
- Exceptional time management skills in overseeing three venues
- Maintaining a high standard of professionalism and integrity in staff and client relationships
- Interact and support staff and clients of varied cultural, social and economic backgrounds including both adults and children
- Perform calmly and professional in a fast paced, high pressure environment
- Hiring and training of staff members in restaurant systems and food health and safety procedures
- Creation and costing of seasonal menu and daily specials menu
- Management of restaurant budgets and wages to ensure profit margins are met
- Adhered to food safety and cleaning protocols
- Maintaining a consistent brand and increase brand awareness through social media marketing strategies
- Management of staff rosters and payroll systems.
Head Chef
Victoria Park Golf Course
08.2014 - 06.2015
- Maintaining a customer focused venue, ensuring a positive customer experience
- Exceptional customer service skills to meet clients requests with efficiency through clear & effective communication
- Exceptional time management skills in a busy 150 pax venue
- Perform calmly and professional in a fast paced, high pressure environment
- Assisting the Executive Chef in hiring and training of staff members in restaurant systems and food health and safety procedures
- Creation and costing of seasonal menu and daily specials menu
- Adhered to food safety and cleaning protocols
- Management of staff rosters and payroll systems.
Education
Year 12 Certificate -
Mt. Maria Secondary College
01.1999
Cert. III Commercial Cookery -
TAFE QLD
Skills
- Managing Director
- Excellent Communication
- Data Entry
- Conflict Resolution
- Mentoring and Training
- Customer Service
- Stock Control
- Handling Customer Complaints
- Budget Management
- Strategic Planning
- Business Administration
- Operations Management
- Revenue Growth
- Financial Management
- Staff Management
- Cost Reduction
- Account Management
- Business Planning
- Negotiation
- Documentation and Reporting
- Complaint Handling
- Dispute Mediation
- Client Relationship Building
Details Profile
- Critical Thinking
- Time Management
- Customer Service
- Effective Communication
- Adaptive & Reliable
- Systems Management
References
- Eugene Phua, 0411 518 333
- Elizabeth Bannon, 0423 236 770
References
References available upon request.
Timeline
Managing Director
Seriously Dance Australia
06.2017 - Current
Executive Chef
Campos Coffee
02.2015 - 06.2017
Head Chef
Victoria Park Golf Course
08.2014 - 06.2015
Year 12 Certificate -
Mt. Maria Secondary College
Cert. III Commercial Cookery -
TAFE QLD
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