Tyson Constable
Queanbeyan,NSW
Summary
I am a highly self-motivated individual who strives to achieve my fullest potential. With approximately 4 years of experience in the hospitality industry, I have recognised the enjoyment of customer focused roles, gaining invaluable experience and knowledge along the way which has allowed me to become a proficient and agile worker. My career focus is to further develop my experience in a broad range of areas to enhance my potential for future endeavours. To achieve this, I set personal goals to expand my career focus, with a willingness to explore unfamiliar fields. I welcome feedback, training, and advice from others in the workforce to gain self-improvement and wisdom.
Overview
4
4
years of professional experience
Work History
Assistant Head of Department (Food & Beverage)
Kingpin
12.2019 - 09.2023
- Providing high quality customer service, with a heavy focus on customer enjoyment to solidify a positive and memorable guest experience from moment of arrival, to departure
- Ordering of stock, quality control and preparation
- Bartending with cocktail and barista experience
- Management and training of Food & Beverage team, especially during busy periods
- Handling of food & beverage, tending tables, and cleaning/maintenance duties
- Management of schedule for guest bookings, ensuring everything is running on time
- Acting in the role of a concierge, answering all questions in person and over the phone, ensuring all customer requests and needs are met efficiently, and with positivity
- Upselling customers by encouraging promotional deals and offers
- Handling customer complaints, only escalating the issue to management when necessary
- Ensuring bowling lanes are operational, clean, and prepared for customer use, resolving any technical issues upon occurrence
- Adhere to internal policies, and procedures including WHS whilst upholding brand standards
- Implementation and enforcement of the Liquor ACT as well as internal policies and procedures
- Ability to maintain focus and to apply judgement and common sense, in typically busy/stressful situations
- Cash handling including experience with Point of Sale (POS) systems
Food & Beverage Attendant
Rydges
- Current
- Hosting of corporate functions, ensuring schedule is followed and event rooms are prepared
- Liaising with clients, tending to any requests and inquiries to aid in the delivery of events and functions
- Collaboration with team and other departments with intent of achieving common goals
- Cleaning and maintenance duties, stock upkeep for breakfast service.
Host
The Alby
- Current
- Management of table reservations, preparing for all upcoming bookings, whether small or large
- Greet all guests at the door, building rapport and creating a positive guest experience, answering questions about the menu, opening hours, and seating arrangements.
- Supporting the team by cleaning dining areas, setting it up for service based on future bookings, whilst upholding solid communication with them to ensure everyone is aware of our priorities
Education
Obtained -
Food Safety Supervisor Certificate
2022
Obtained -
Responsible Service of Alcohol (ACT)
2019
Karabar High School - Year 12
2018
Skills
- Fast learner, with the ability to remain calm and focused under busy and chaotic scenarios
- Behaves professionally and accepts responsibility for own actions
- Exceptional organisational and time- management skills
- Ability to adapt to changing environments
- Thorough understanding of Food & Beverage service, Experienced in professional cocktail making and coffee
- Computer skills with experience in the use and support of various Web Browsers, Microsoft Operating Systems, and Third-Party Applications
Timeline
Assistant Head of Department (Food & Beverage)
Kingpin
12.2019 - 09.2023
Food & Beverage Attendant
Rydges
- Current
Host
The Alby
- Current
Obtained -
Food Safety Supervisor Certificate
Obtained -
Responsible Service of Alcohol (ACT)
Karabar High School - Year 12