Tyson Hillen
Andrews Farm,SA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Pursues opportunities to learn new skills and contribute to group success. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. To seek and maintain full-time position that offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Night Fill Assistant
Drakes Supermarkets
11.2016 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Merchandiser
Tip Top Bakeries
02.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Established strong vendor relationships to maintain and support business.
- Collaborated with managers to devise store layouts and establish aesthetic appeal.
Relief Area State Manager
Tip Top Bakeries
02.2023 - Current
- Boosted sales through successful marketing and service optimization strategies.
- Tracked performance to identify deficiencies and adjust management strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Implemented sales strategies to generate leads and maximize profit margins.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Monitored store traffic and customer engagement to determine display effectiveness.
Relief Merchandiser Coordinator
Tip Top Bakeries
02.2023 - Current
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Hope Christian College
Craigmore, SA12.2021
Certificate III - Retail
Drakes Supermarkets
10.2019
Skills
- Speech Clarity
- Customer Service
- Information Updates
- Product and Service Knowledge
- Upselling Strategies
- Product Promotion
- Staff Training
- Promotional Planning
Accomplishments
Outstanding Academic Achievement Award 2021- Year 12
Outstanding School Community Contribution Award 2021- Year 12
Tip Top Merchandiser of the Year 2023 candidate
References
Vince Seminara
Occupation: Former Assistant Store Manager, Drakes Eyre
Ph: 0429726425
Email: VCenzo93@protonmail.com
Danielle Raschella
Occupation: Former Nightfill Manager, Drakes Eyre
Ph: 0409902361
Email: danielleraschella2001@gmail.com
Timeline
Merchandiser
Tip Top Bakeries
02.2023 - Current
Relief Area State Manager
Tip Top Bakeries
02.2023 - Current
Relief Merchandiser Coordinator
Tip Top Bakeries
02.2023 - Current
Night Fill Assistant
Drakes Supermarkets
11.2016 - Current
High School Diploma -
Hope Christian College
Certificate III - Retail
Drakes Supermarkets
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