Tyson Potter-O'Donnell
Prospect
Summary
Professional Salesman with strong background providing solutions and promoting company offerings. Talented at answering customer questions, Providing solutions and Creating value. Known for boosting customer retention, using active listening and problem-solving skills. Strong understanding of the vehicle sales market, especially Novated Leasing.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
SmartGroup Corporation
09.2023 - Current
- Provided information to employees about Salary Sacrifice benefits for Novated Leasing.
- Upsold aftermarket products as well as additional services and insurances to employees.
- Maintained large pipeline of multiple hundreds of Opportunities in Salesforce, maintaining regular contact.
- Consistently hit target KPIs including sales volume, revenue generated and customer surveys regarding my customer service.
Retail Sales and Service Consultant
RAA
09.2022 - 09.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Identified demand for service offerings through needs assessments.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Utilized strong customer service skills to meet and exceed sales goals.
Customer Value Specialist
APIA Insurance (Suncorp Group)
11.2019 - 09.2022
- Listened to customer requests and asked questions to provide effective solutions.
- Assisted customers by answering high volume of calls daily.
- Resolved customer service issues to maintain ideal customer experiences.
- Encouraged sales by suggesting products and services matching customer desires.
- Performed troubleshooting to assist customers with technical issues.
- Used upselling techniques to increase spending per customer.
Customer Experience and Sales Agent
Telstra
08.2017 - 09.2019
- Communicated with customers via phone, email and online chats.
- Kept accurate records of customer interactions, payments and issues.
- Supported customers with product implementation and usage and answered questions quickly and thoroughly.
- Built open, welcoming relationships with customers by replying to messages promptly and personally.
- Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
- Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
Bartender
South Australian Harness Racing Clun
02.2017 - 07.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer and cocktails for patrons.
Committee Member
University of South Australia
02.2016 - 03.2017
- Met with committee members to review and develop policies and business strategy.
- Organised fundraising events and also social outings for the Basketball Club
Crew Member Cook
Hungry Jacks
06.2014 - 07.2016
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Education
Responsible Service of Alcohol And Gambling -
03.2016
SACE Certificate -
11.2013
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Customer Service
- Sales Expertise
- Customer Engagement
- Upselling Strategies
- Customer Satisfaction
Education and Training
other,other
References
Scott Ford
Training Lead: Telstra
0405 900 795
Denise Rainbird
Customer Value Coach: APIA Insurance
0487 028 113
denisebird@optusnet.com.au
Steven Locke
Team Leader: RAA
0458 535 545
slocke@raa.com.au
Timeline
Leasing Consultant - SmartGroup Corporation
09.2023 - Current
Retail Sales and Service Consultant - RAA
09.2022 - 09.2023
Customer Value Specialist - APIA Insurance (Suncorp Group)
11.2019 - 09.2022
Customer Experience and Sales Agent - Telstra
08.2017 - 09.2019
Bartender - South Australian Harness Racing Clun
02.2017 - 07.2017
Committee Member - University of South Australia
02.2016 - 03.2017
Crew Member Cook - Hungry Jacks
06.2014 - 07.2016
Modbury High School - SACE Certificate,
Galaxy Training Australia - Responsible Service of Alcohol And Gambling,
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