Tyson Shaw
Narellan,NSW
Summary
Dedicated telecommunications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director
Ozylink
05.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
NBN Field Technician
Beeman Communication
04.2015 - 05.2022
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Delivered precise measurements for projects using advanced survey tools, aiding accurate construction plans execution.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Optimized resources by thoroughly evaluating site conditions prior to beginning any installation or repair work.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Managed maintenance activities, supervised staff, and inspected equipment.
Tv Antenna Technician
Nu-life
08.2008 - 04.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
Apprentice Roofer
Be Laid The Right Way
01.2006 - 08.2008
- Provided excellent client service through prompt communication regarding project progress and addressing any concerns that arose during construction.
- Expanded knowledge base by participating in ongoing training programs specific to the latest industry trends and techniques.
- Maintained professional relationships with clients through courteous interactions and consistently meeting or exceeding their expectations.
- Enhanced team productivity by assisting in the installation, repair, or replacement of various roofing systems.
Education
Certificate III - Telecommunications
Ramsden Telecommunications Training
Sydney, NSW01.2012
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Team Leadership
- Decision-Making
- Business Leadership
- Scheduling
Certification
- Certified traffic controller, licences for work - 2018
- Certified open cable licence, titab - 2012
- Certified bonded asbestos awareness, tafe NSW - 2009
- Certified white card, work cover - 2008
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director
Ozylink
05.2022 - Current
NBN Field Technician
Beeman Communication
04.2015 - 05.2022
Tv Antenna Technician
Nu-life
08.2008 - 04.2015
Apprentice Roofer
Be Laid The Right Way
01.2006 - 08.2008
Certificate III - Telecommunications
Ramsden Telecommunications Training
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementStock Options / Equity / Profit SharingSimilar Profiles
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