Tyson Smith
Adelaide,SA
Summary
Responsible and motivated IT specialist ready to demonstrate my work experience & commitment in the workplace. I offer excellent technical abilities with software & hardware, ability to handle challenging work, and excellent time management skills. I have an extensive history with customer service & explaining diagnostic reports & issues in an easy-to-understand manner. I have extremely efficient time management & organization abilities which I am ready & looking forward to incorporate into the work place.
Overview
6
6
years of professional experience
Work History
Bulk Desktop Components International Wholesale
Self-Owned Business
Adelaide, South Australia
01.2020 - Current
- Managed the distribution process from ordering through delivery to customers.
- Organized product inventory to ensure timely delivery of products.
- Negotiated pricing agreements with vendors and suppliers.
IT Technician
Self-Owned Business
Adelaide, South Australia
01.2018 - Current
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Repaired malfunctioning laptop computers by replacing parts such as Motherboards, SSD/HDD, CPUs, Memory etc.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Analyzed wiring diagrams to gather repair information and procedures.
- Managed inventory of parts and supplies for repair services.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Performed basic network troubleshooting and maintenance activities.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Upgraded computers with new hardware components like Processors, RAM, Storage Drives etc.
Education
High School Diploma -
Adelaide High School
Adelaide, SA10-2021
Certificate III - Information Technology
Information & Communication Technology
Adelaide, SA12-2020
Certificate II - Information Technology
Information & Communication Technology
Adelaide, SA12-2019
Skills
- Preventive Maintenance
- Hardware Configuration
- Application Software Testing
- Attention to Detail
- Customer Service
- System Upgrades
- Help Desk Assistance
- Software Installation
- Computer Configurations
- IT Security Management
- Network Operating Systems
- Device Configuration
- Hardware Troubleshooting
- Help Desk Support
- Hardware Repair
- Regulatory Compliance
- System Diagnostics
- Inventory Management
- Hardware and Software Installation
- Hardware Installation
- Software Licensing
- Computer Troubleshooting
- Relationship Building
- Software Applications
- Performance Optimization
- Software Updates
- Technical Support
- Network Configuration
- Installation and Repair
- Advanced Troubleshooting
- Installation Management
Timeline
Bulk Desktop Components International Wholesale
Self-Owned Business
01.2020 - Current
IT Technician
Self-Owned Business
01.2018 - Current
High School Diploma -
Adelaide High School
Certificate III - Information Technology
Information & Communication Technology
Certificate II - Information Technology
Information & Communication Technology
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