Hi, I’m
Tyson Kaye
Concord,NSW
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrates ability to build strong customer relationships and effectively understand their needs. Possesses excellent communication and interpersonal skills, enabling the delivery of exceptional customer service.
Overview
8
years of professional experience
Work History
Australian Unity
Customer Service Consultant
11.2023 - 09.2024
Job overview
- Took 70+ inbound calls each day to retail customers and achieved over 97% first call resolution.
- Troubleshot customer service issues with a methodical approach, eliminating the impossible quickly, and focused on implementing relevant, actionable solutions.
- Documented customer calls in full to minimise confusion in future calls and facilitate complete resolutions to individual issues.
- Communicated with management about trends in customer calls to help team efficiency and success.
The Blue Space
Trade Account Manager
06.2022 - 03.2023
Job overview
- Made 50+ targeted outbound calls to existing clientele as well as cold leads to convert to new business.
- Worked with builders/construction owners as the primary contact handling account management, complaints, and sales strategising.
- Fostered relationships with accounts to increase revenue and exceed goals.
Masseuse Massage
Leads Legend
10.2018 - 08.2019
Job overview
- Made 70-100 outbound calls to targeted leads generated from Google and Facebook marketing to convert to new sales.
- Won new business by articulating the full value of the company's capabilities to prospects.
- Built and managed an accurate sales pipeline to maintain high volume of activity.
- Utilised Salesforce to manage sensitive client information and update existing and new client profiles.
Employsure
Business Sales Consultant
04.2017 - 11.2017
Job overview
- Made over 100 outbound calls to cold and warm leads to find suitable new business to book appointments for my BDM on the road.
- Utilised creative problem-solving skills to overcome technical challenges in the sales process.
- Adapted quickly to Employsure sales framework and added my high energy and likeability to build rapport/trust. very quickly.
- Formulated all the tools of the internet, like Google Street Maps, Yellow Pages, forums, and blog posts, to find suitable businesses that weren't in our CRM.
Happy Travels
Sales Consultant
12.2015 - 03.2016
Job overview
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging.
Our Nature
Business Development Manager
11.2014 - 12.2015
Job overview
- Established relationships with key decision-makers within the customer's organisation to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person enquiries.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Living Social
Appointment Setter
11.2013 - 10.2014
Job overview
- Made 100+ calls per day to prospective businesses to see if they are a good fit and then proceeded to book them in with an appointment with my BDM on the road.
- Sourced new leads through using Google Maps, Yellow Pages, Facebook Groups, forums, and other directories to find SMEs that we want to work with.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Flight Centre
Sales Consultant
02.2011 - 10.2013
Job overview
- Greeted and handled walk-in customers looking to enquire about trips both nationally and overseas.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
Education
Newtown High School of The Performing Arts, Newtown, NSW
GED
01.2006
Skills
- Pipeline building
- Territory sales
- Account development
- Network development
- Sales closing
- Competitor research
- Sales consultation
- Customer success management
- Lead database management
- Customer experience enhancement
- Time management
- Interpersonal communication skills
Timeline
Customer Service Consultant
Australian Unity
11.2023 - 09.2024
Trade Account Manager
The Blue Space
06.2022 - 03.2023
Leads Legend
Masseuse Massage
10.2018 - 08.2019
Business Sales Consultant
Employsure
04.2017 - 11.2017
Sales Consultant
Happy Travels
12.2015 - 03.2016
Business Development Manager
Our Nature
11.2014 - 12.2015
Appointment Setter
Living Social
11.2013 - 10.2014
Sales Consultant
Flight Centre
02.2011 - 10.2013
Newtown High School of The Performing Arts
GED
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekLanguages
English
Bilingual or Proficient (C2)
Software
Salesforce
Excel
Word
Outlook
Powerpoint
Python
Zoom
Interests
Quality Family Time
Sports
Gym Culture
Health & Fitness
Technology
A.I.
Travelling
Adventures
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