Tamika Robinson
Cleveland,Ohio
Summary
Dynamic leader with a proven track record at Step by Step Health Services, enhancing team productivity by over 30% through strategic delegation and performance analysis. Expertise in consumer behavior tracking and corporate sustainability practices drives effective program design and operational excellence, ensuring high client satisfaction and loyalty. Career aspirations focus on leveraging these skills to foster innovative health solutions.
Overview
25
25
years of professional experience
Work History
Team Lead Intake/Certified Peer Support Specialist
Step by Step Health Services
Cleveland, OH
02.2022 - Current
- Provided information about local support services for client goal fulfillment.
- Addressed clients' needs by coordinating with external entities on insurance and administrative concerns.
- Adhered to agency policies for precise recording of client activities and developments.
- Offered targeted peer assistance within a clinical framework to individuals coping with mental health issues.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured precise documentation of attendance and task completion metrics.
- Empowered staff to drive high levels of client satisfaction and loyalty.
- Delegated assignments according to individual strengths.
Team Lead Intake Specialist
Step By Step Health Services
Cleveland, OH
02.2019 - Current
- Responsible for intake processing, verifying medical insurance coverage and benefits for clients
- Responsible for scheduling, cancelling and confirming appointments for assessments, doctor appointments, and resource services
- Answering phone calls and email inquiries, assist patient with concerns, complete all admission paperwork and digitally add to excel and the integrity system
- Responsible for training staff on HIPAA regulations and Code of Ethics
Assistant Director
Lots of Love Enrichment Center
Euclid, OH
02.2019 - 02.2022
- Organized regular sessions involving different teams to ensure objective consistency.
- Assisted staff with solutions to customer complaints.
- Oversaw employee relations issues, such as grievances, disciplinary actions, and terminations.
- Established guidelines to protect organizational confidentiality.
- Managed budgeting processes and financial forecasts.
- Worked alongside marketing groups on initiatives to enhance brand visibility.
Self Employed
Consultant For Start Ups Business
Euclid, OH
09.2014 - 12.2018
- Responsible for payroll, inventory, placing orders with distributors, managing and scheduling staff, responsible for POS reports, and credit merchant reports.
- Organized city meetings, fundraisers, and advertisements.
Paralegal (Contractor)
Litigation Management Inc.
Mayfield Heights, OH
09.2009 - 08.2011
- Responsible for focusing on specific needs of each client by reviewing records to identify confounding variables and alternative causation, detect altered documents, decipher illegible documents, and catalog additional providers of care
- Responsible for case reviews, investigations, and analyzing records for a wide variety of litigations
- Responsible for requesting, reviewing medical and patient billing records, HIPAA compliant authorization for hospitals, insurance companies, employment and government agency
Customer Service Representative/Senior Team Lead
CSC/Member Health
Solon, OH
11.2004 - 07.2008
- Responsible for answering inbound calls from Medicare Part D customers regarding inquiries, service requests, billing inquiries, and explanations of all changes
- Pro-actively seeks to understand the caller’s requests/problems while utilizing basic customer relations and problem-solving skills
- Responsible for managing CSR’s productivity and resolving escalated issues
- Responsible for upgrading plans to fit the customer’s medical needs
- Responsible for scheduling staff, daily productivity goals and managing reports
- Responsible for reporting all call types and sending data on the closing report for manager meetings
Debt Recovery Specialist
Great Lakes Bureau/ NCO Group/ Creditors Inter.
Parma Heights, OH
08.1999 - 07.2004
- Worked efficiently in a fast-paced call center environment was responsible for recovering debt from debtor, skip-tracing, faxing information to mortgage lenders, making outbound calls, answering inbound calls, handling disputes in customer service, quickly correcting mistakes on active accounts of customers while meeting a daily and monthly quota
Education
Business Management Degree - Business Administration And Management
TRI C Community College
Cleveland, OH01-2009
Skills
- Consumer Behavior Tracking
- Proficient in Delegating Work Assignments
- Performance Analysis
- Efficiency Enhancement
- Corporate Sustainability Practices
- Program Design and Implementation
Timeline
Team Lead Intake/Certified Peer Support Specialist
Step by Step Health Services
02.2022 - Current
Assistant Director
Lots of Love Enrichment Center
02.2019 - 02.2022
Team Lead Intake Specialist
Step By Step Health Services
02.2019 - Current
Self Employed
Consultant For Start Ups Business
09.2014 - 12.2018
Paralegal (Contractor)
Litigation Management Inc.
09.2009 - 08.2011
Customer Service Representative/Senior Team Lead
CSC/Member Health
11.2004 - 07.2008
Debt Recovery Specialist
Great Lakes Bureau/ NCO Group/ Creditors Inter.
08.1999 - 07.2004
Business Management Degree - Business Administration And Management
TRI C Community College
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