Tzu-Hao Kao
Sydney
Summary
Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success. Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
5
5
years of professional experience
Work History
Retail Worker
Yunn
11.2023 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
E-commerce Sales
Alyssa
07.2022 - 10.2023
- Drove digital transformation initiatives within the company, leading to increased online visibility and e-commerce sales growth.
- Boosted e-commerce sales through the use of shoppable posts on select platforms that seamlessly integrated product links within engaging visuals.
- Optimized e-commerce sales through product page enhancements, A/B testing, and personalized recommendations.
- Improved e-commerce sales by optimizing website design, user experience and implementing effective SEO strategies.
Salesman
KAO BAO CO., LTD.
02.2020 - 07.2022
- Increased customer loyalty by building strong relationships through regular follow-ups and personalized service.
- Conducted market analysis to identify potential sales opportunities.
- Managed customer databases to track interactions and improve service.
- Facilitated product demonstrations to showcase features and benefits.
- Resolved customer inquiries and concerns, fostering trust and satisfaction.
- Developed strong client relationships through consistent communication and exceptional customer service.
Education
Bachelor of Arts -
Macquarie University
Sydney, NSW09-2025
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Payment processing
- Problem-solving
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Retail Worker
Yunn
11.2023 - 01.2025
E-commerce Sales
Alyssa
07.2022 - 10.2023
Salesman
KAO BAO CO., LTD.
02.2020 - 07.2022
Bachelor of Arts -
Macquarie University
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