Unwana-Abasi Johnson
Sandy Bay,TAS
Summary
I am dedicated to supporting people and I have demonstrated this desire in my roles as a Student Support Coordinator and Support worker. Proficient in life and social skills, and can help students to achieve their goals using my wealth of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Worker
Wellways
10.2020 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Student Support Coordinator
Austalia Institute Of Business And Technology
03.2017 - 08.2019
- Enhanced student support by developing and implementing targeted intervention strategies.
- Increased student retention rates through consistent communication, academic counselling, and resource referrals.
- Streamlined processes for tracking student attendance, behaviour issues, and academic progress using data management software.
- Increased student retention rates through consistent communication, academic counselling, and resource referrals.
- Collaborated with faculty to create individualized learning plans for at-risk students, leading to improved performance.
- Coordinated tutoring services for struggling students, resulting in higher academic achievement.
- Implemented comprehensive orientation programs for incoming students, fostering a supportive learning environment from the start.
- Established strong rapport with students and families through regular communication and involvement in school events.
- Mentored new Student Support Coordinators, sharing best practices and contributing to a cohesive team dynamic.
- Streamlined processes for tracking student attendance, behaviour issues, and academic progress using data management software.
- Designed resources tailored to diverse learning styles and cultural backgrounds, ensuring equitable access to educational opportunities.
- Advocated for students during disciplinary hearings and collaborated with administrators on appropriate interventions.
- Promoted positive behaviour among students by modelling respect, empathy, and effective problem-solving skills in all interactions.
Education
Graduate Diploma - Strategic Leadership
Australia Institute of Business And Technology
Brisbane, QLD09.2017
Skills
- Presentation Design
- Emotional Support
- Life Skills Development
- Spreadsheet Development
- Documentation Abilities
- Problem-solving abilities
- Time management
- Decision-making
- Organizational skills
- Empathy and understanding
- Behavioral support
- Interpersonal skills
Certification
- Developing Interpersonal Skills, IBM - 3hrs
Timeline
Support Worker
Wellways
10.2020 - Current
Student Support Coordinator
Austalia Institute Of Business And Technology
03.2017 - 08.2019
Graduate Diploma - Strategic Leadership
Australia Institute of Business And Technology
- Developing Interpersonal Skills, IBM - 3hrs
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