Professional Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Availability
References
Timeline

Uaina Purcell

KFC Southern Restaurants
Cranbourne,VIC
1
year of professional experience
1
Certification

Accomplished and experienced Shift Supervisor / Assistant Manager which focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee professional relationships. No stranger to customer service interactions as a fully experienced assistant manager at a worldwide franchise which constantly handles customer complaints and feedback whilst being in a fast and high-pressure environment. Successful at motivating and building positive team dynamics to accomplish goals and reach target sales. Experienced in administrational work such as answering calls with customers constantly, recruitment and management of store. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Work History

Assistant manager position

3 Years 9 Months
KFC Southern Restaurants | 12.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Experienced in working towards KPI and sale targets each period
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives, and communication goals
  • Worked with management team to implement proper division of responsibilities
  • Set overall vision and provided team leadership
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Experienced in phone calls as calling up customers/suppliers is essential
  • Interviewing and recruiting candidates
  • Expertized in administration software such as word, excel and ppt
  • Exceptional and well experienced in customer service interactions via telephone and face to face
  • Strong admin skills

Education

High School Diploma

Alkira Secondary College | Cranbourne North, VIC | 01.2022

Skills

Priority Management
Resolving Complaints
Performance Tracking and Evaluations
Computer Skills- Word
Excel
PWP
Typing.
Achieving KPI and sales targets
Job Assignments
Verbal Communication skills
Excellent and Well experienced Customer service skills
Budget Management
Problem Solving
Public Relations
Time & Project Management
Training skills
Hiring and Bench marking
Handling of cash and deposits
Recruiting and Interviewing

Certification

  • Completion of Year 12 Diploma
  • Certificate of Sport and Recreation III via Chisholm Tafe
  • Completion and Certificate of First Aid and CPR

Accomplishments

  • Accomplished role as Shift Supervisor in KFC Cranbourne in 2022.
  • Accomplished and promoted into Assistant Manager at Southern Restaurant Cranbourne KFC in December 2022 till current)
  • Achieved 120 hours of work experience in a weightlifting competition gym “Strength Haven” for front of house reception, general gym maintenance, basic weight training, spotting and interactions with clients.

Availability

Monday to Friday : 9am - 5pm (preferably)

References

  • Charlize Vernon-Hoare, Restaurant Manager, 0417 487 227
  • Amy Wilson, People Excellence Coach KFC / Former Restaurant Manager, 0476 792 701

Timeline

Assistant manager position

KFC Southern Restaurants
12.2022 - CurrentRead More

Alkira Secondary College

High School Diploma
Read More
Uaina Purcell