Uaina Purcell
Cranbourne,VIC
Summary
Accomplished and experienced Shift Supervisor / Assistant Manager which focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee professional relationships. No stranger to customer service interactions as a fully experienced assistant manager at a worldwide franchise which constantly handles customer complaints and feedback whilst being in a fast and high-pressure environment. Successful at motivating and building positive team dynamics to accomplish goals and reach target sales. Experienced in administrational work such as answering calls with customers constantly, recruitment and management of store. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant manager position
KFC Southern Restaurants
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Experienced in working towards KPI and sale targets each period
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
- Worked with management team to implement proper division of responsibilities
- Set overall vision and provided team leadership
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Experienced in phone calls as calling up customers/suppliers is essential
- Interviewing and recruiting candidates
- Expertized in administration software such as word, excel and ppt
- Exceptional and well experienced in customer service interactions via telephone and face to face
- Strong admin skills
Education
High School Diploma -
Alkira Secondary College
Cranbourne North, VIC01.2022
Skills
- Priority Management
- Resolving Complaints
- Performance Tracking and Evaluations
- Computer Skills- Word, Excel, PWP, Typing
- Achieving KPI and sales targets
- Job Assignments
- Verbal Communication skills
- Excellent and Well experienced Customer service skills
- Budget Management
- Problem Solving
- Public Relations
- Time & Project Management
- Training skills
- Hiring and Bench marking
- Handling of cash and deposits
- Recruiting and Interviewing
Certification
- Completion of Year 12 Diploma
- Certificate of Sport and Recreation III via Chisholm Tafe
- Completion and Certificate of First Aid and CPR
Accomplishments
- Accomplished role as Shift Supervisor in KFC Cranbourne in 2022.
- Accomplished and promoted into Assistant Manager at Southern Restaurant Cranbourne KFC in December 2022 till current)
- Achieved 120 hours of work experience in a weightlifting competition gym “Strength Haven” for front of house reception, general gym maintenance, basic weight training, spotting and interactions with clients.
Availability
Monday to Friday : 9am - 5pm (preferably)
References
- Charlize Vernon-Hoare, Restaurant Manager, 0417 487 227
- Amy Wilson, People Excellence Coach KFC / Former Restaurant Manager, 0476 792 701
Timeline
Assistant manager position
KFC Southern Restaurants
12.2022 - Current
High School Diploma -
Alkira Secondary College
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