Ubaid Mehmood
Brisbane
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 2 years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Costumer Support and Sales Representative
Mindbridge Ltd
10.2020 - 04.2023
- Managed high volume of customer inquiries across multiple channels, ensuring prompt and accurate solutions
- Provided empathetic support, enhancing overall customer satisfaction and brand loyalty.
- Proactively identified opportunities for process improvement, enhancing service quality.
- Expertly managed escalated customer concerns, turning challenges into positive experiences.
- Maintained meticulous records of interactions, facilitating effective case tracking and follow-up.
- Engaged in ongoing training to stay updated on product knowledge and best practices.
- Assisted call-in customers with questions and orders.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Brought in more than $1000 in new sales every day by leveraging successful sales techniques to build relationships and convert prospects into paying customers
Retail Manager
Shabbir Retail Store
05.2010 - 05.2020
- Got valuable insight into customer preferences, inventory management, and sales techniques.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed more than 100 new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Maintaining composure and empathy even during challenging customer interactions
- Certificates
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
Education
Master of Science - Biotechnology
Griffith University
Brisbane, QLD2025
BS (Hon) - Bioinformatics and Biotechnology
Government College University Faisalabad (GCUF)
07.2018
Higher Secondary School Certificate (HSSC) -
Punjab College
09.2014
Skills
- Excellent verbal and written communication
- Customer relationship management
- CRM software proficiency
- Sales support and appointment setting
- Team collaboration
- Strong work ethic and desire for success
- Product Specifications
- Brand Awareness
Accomplishments
- Supervised team of 6 staff members in the first 3 months.
- Resolved product issue through consumer testing.
Languages
Urdu, Hindi, Punjabi, English
Additional Information
References can be provided if required.
Timeline
Costumer Support and Sales Representative
Mindbridge Ltd
10.2020 - 04.2023
Retail Manager
Shabbir Retail Store
05.2010 - 05.2020
Master of Science - Biotechnology
Griffith University
BS (Hon) - Bioinformatics and Biotechnology
Government College University Faisalabad (GCUF)
Higher Secondary School Certificate (HSSC) -
Punjab College
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