Udam Amarasena
Darwin ,NT
Summary
A qualified professional in the field of Operations & Administration Management with 7+ years of post-qualifying experience and the ability to think strategically. Excellent communication and interpersonal skills, capability in exercising leadership, demonstrating vision and empowering the team to deliver agreed departmental strategy within any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HEAD oF STUDENT REGISTRY & RECORDS
London School Of Marketing
Colombo, Sri Lanka
07.2015 - 11.2019
- Liaising with external parties such as awarding bodies, universities and agents in the student lifecycle.
- Overlooking the student registration process and ensuring information is in line with the UK Data Protection Act 1998 (c29).
- Networking and negotiating with external parties such as universities and agents.
- Handling customer and stakeholder communication through phone calls, emails and e-conferencing.
- Preparing reports using Microsoft Office tools such as Word, Excel and PowerPoint presentations for client pitching.
- Supporting University and Awarding body approval processes and preparing relevant documentation.
- Developed internal reports and systems to streamline registration and record maintenance processes.
- Handled departmental financial management, Payroll management, and updated all internal records on systems.
- Produced detailed reports (weekly/monthly) for the senior management.
- Competent in handling office administration systems.
- Such as Microsoft Office and Financial and account management systems such as Zendesk, Salesforce etc.
- Improved company customer service rating by 12%.
MANAGER - STUDENT REGISTRY & RECORDS
London School Of Marketing
Colombo, Sri Lanka
10.2013 - 06.2014
- Key Responsibilities:.
- Maintaining Registry Departments Salary and Attendance records.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Verified data integrity and accuracy.
- Responded to Student requests via telephone and email.
- Accepted and processed student submissions.
- Liaised with awarding bodies with regards to student submissions and necessary details.
- Maintained student submission records and student results.
- Produced ad hoc reports and documents for senior team members.
- Copied, logged and scanned supporting documentation.
- Automated office operations, managed client correspondence and tracked records.
- Strengthened operational efficiencies and traceability, developing organisational filing systems for confidential client records and reports.
- Supervised and trained 13 customer service team members to provide exceptional service throughout entire experience.
OFFICE ADMINISTRATOR
London School of Marketing
Colombo, Sri Lanka
05.2013 - 09.2013
- Key Responsibilities:.
- Preparing draft budgets and financial reports for the senior management upon request.
- Maintain records of Accounts Payables and Receivables.
- Identifying staff training requirements, coordinating and arranging the relevant training programmes.
- Preparing relevant management (Financial, Operational) reports and presentations on a monthly basis to be presented at meetings.
- Maintaining staff payroll and personal files.
- Overlooking the overall office functions including purchase of new hardware, software, equipment and any repairs and maintenance.
- ACHIEVEMENTS.
- Managed a student body of over 10,000 students from Registration to Graduation.
- Actively involved in new system implementation of the company such as Salesforce.
- Travel to UK for course approvals and Centre approvals (University of Northampton, Anglia Ruskin University).
- Managed over 400 LAPs (Local Access Points) worldwide in bulk enrolments of students and related processes.
- Recorded meeting minutes for documentation purposes.
- Oversaw organisation, filing and retrieval of Student records.
- Processed financial documents including contracts, expense reports and invoices.
- Drove customer feedback to deliver information to management for corrective action.
TRAINEE OFFICE ASSISTANT
London School of Marketing
Colombo, Sri Lanka
12.2012 - 05.2013
- Key Responsibilities:.
- Understanding and training on updating financial records on accounting software such as Salesforce and MYOB.
- Interpreting financial documents and preparing weekly/monthly/quarterly reports for the senior management.
- Preparing bank reconciliations and maintaining relevant records.
- Managing the day-to-day office maintenance functions such as ordering office supplies.
- Maintaining petty cash.
- Scheduling meetings on GoTo meeting platform, video conferencing facilities and coordinating resources for the meeting as required.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Handled client correspondence and tracked records to foster office efficiency.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Advanced Diploma - Teaching & Assessing Learning
City & Guilds of London Institute
London2015
Master of Business Administration (MBA) - Management/Leadership Experience
Anglia Ruskin University
London, UK2015
CIMA UK - Accounting
Chartered Institute of Management Accountants
Colombo, Sri Lanka2014
Post-Graduate Diploma - Business Management
Anglia Ruskin University
London, UK2013
Association of Business Practitioners UKChartered Institute of Management Accountants UK (Full Qualification) - Business Management
Anglia Ruskin University
London, UK2012
Skills
- Student enrichment
- Proficient problem solver
- Microsoft Office adept
- Understanding of folder operation
- Advanced MS Office Suite knowledge
- Excellent sense of direction
- MS Office expert
- Knowledge of Zendesk & MYOB
- Professional phone etiquette
- Understanding of client business requirements
- Accounting systems and software
- In-depth knowledge of Salesforce
- Available to work in remote locations for long periods of time
Accomplishments
- Managed a student body of over 10,000 students from Registration to Graduation
- Actively involved in new system implementation of the company such as Salesforce
- Travel to UK for course approvals and Centre approvals (University of Northampton, Anglia Ruskin University)
- Managed over 400 LAPs (Local Access Points) worldwide in bulk enrolments of students and related processes.
Certification
Orchre Card
Full NT Australian Driving License
Timeline
HEAD oF STUDENT REGISTRY & RECORDS
London School Of Marketing
07.2015 - 11.2019
MANAGER - STUDENT REGISTRY & RECORDS
London School Of Marketing
10.2013 - 06.2014
OFFICE ADMINISTRATOR
London School of Marketing
05.2013 - 09.2013
TRAINEE OFFICE ASSISTANT
London School of Marketing
12.2012 - 05.2013
Advanced Diploma - Teaching & Assessing Learning
City & Guilds of London Institute
Master of Business Administration (MBA) - Management/Leadership Experience
Anglia Ruskin University
CIMA UK - Accounting
Chartered Institute of Management Accountants
Post-Graduate Diploma - Business Management
Anglia Ruskin University
Association of Business Practitioners UKChartered Institute of Management Accountants UK (Full Qualification) - Business Management
Anglia Ruskin University
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