UDAY GOYAL
Marsden Park
Summary
Motivated and dedicated customer service professional seeking a dynamic role in which I can deliver exceptional support and exceed customer expectations by going above and beyond. Committed to leveraging strong communication, problem-solving, and interpersonal skills to drive customer satisfaction, enhance brand loyalty, and contribute effectively to learn success with passion.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Swastik Motors
03.2024 - 01.2025
- Responded to customer questions via phone, email, and chat, ensuring timely and accurate information was provided.
- Actively addressed customer concerns, resolving issues efficiently while maintaining a high level of satisfaction.
- Updated and managed customer databases, ensuring all information was accurate and up to date.
- Worked with other departments to resolve customer issues and improve service delivery.
Customer Service Officer
Frontizo Pvt Limited
02.2023 - 02.2024
- Responded to customer questions via phone, email, and chat, ensuring timely and accurate information was provided.
- Actively addressed customer concerns, resolving issues efficiently while maintaining a high level of satisfaction.
- Updated and managed customer databases, ensuring all information was accurate and up to date.
- Worked with other departments to resolve customer issues and improve service delivery.
Education
Master of Business Analytics -
Victoria University
Sydney, NSW04-2027
Bachelor’s in Business Administration -
DAV College
05-2024
Skills
- Exceptional customer service by going above and beyond
- Ability to work in a team environment
- Sincere and honest attitude
- Expertise in Microsoft applications
- Leadership skills
- Quick decision making
- Effective communication
Timeline
Administrative Assistant
Swastik Motors
03.2024 - 01.2025
Customer Service Officer
Frontizo Pvt Limited
02.2023 - 02.2024
Master of Business Analytics -
Victoria University
Bachelor’s in Business Administration -
DAV College
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