Summary
Overview
Work History
Skills
Timeline
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UDAYA BHASKAR GADUPUDI

4 TYALLA ST WYNDHAM VALE ,Victoria

Summary

Adept customer service professional with a proven track record at Tech Mahindra, offering expertise in problem-solving and a commitment to continuous learning. Excels in collaborative environments, delivering exceptional customer experiences through effective communication and troubleshooting skills. Demonstrates a passion for enhancing customer satisfaction, underscored by a dedication to development and adaptability.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Tech Mahindra
MELBOURNE, Victoria
07.2024 - Current
  • Handled inbound calls from Telstra customers.
  • Handled network and telephone troubleshooting.

Customer Service Officer

SERCO
MELBOURNE, Victoria
02.2022 - 07.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Updated internal databases with new account information as needed.
  • Provided customer service in a courteous and professional manner.

Skills

  • Dedicated and customer-focused professional with experience in customer service and contact center environments
  • Demonstrated capability to work collaboratively, solve problems, and adapt to change
  • Dedicated to continuous learning and development, with a passion for delivering exceptional customer experiences

Timeline

Customer Care Representative

Tech Mahindra
07.2024 - Current

Customer Service Officer

SERCO
02.2022 - 07.2024

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UDAYA BHASKAR GADUPUDI