UDAYA KUMAR PRUDVI PRAKASAM
Adelaide,Australia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Graduate Engineer Trainee
Shepcomm Pty Ltd
06.2023 - Current
- Performed maintenance of telecommunication systems by upgrading software, hardware components, and firmware versions.
- Ensured compliance with industry standards when installing telecommunications equipment or making upgrades to existing systems.
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Documented hardware and software installation procedures.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Prepared standard reports and documentation to communicate results to senior management.
- Verified construction documentation to meet client requirements and vision.
Customer Service Representative
TELSTRA-TSA
12.2022 - 05.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responsible in Adapting to various situations and De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Ensured safety and proper operation of tools and equipment.
- Briefed customers on equipment, usage and product specification.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints and also responsible to resolve customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Worked well within team environment as well as independently.
- Greeted and assisted all customers in prompt, friendly and courteous manner.
- Troubleshooted first level wireless technical issues.
Education
Master of Science - Electrical Engineering
The University of Adelaide
09.2021
Bachelor of Science - Electronics & Instrumentation Engineering
Anna University
05.2018
Skills
- Enormous Technical Background in the field of Power systems and Embedded systems
- Better Knowledge towards understanding and improvement in Electrical Instruments
- Experience on Programmable Logic Controllers (PLCs), Computer Assisted Design CAD Software and Computer Assisted Engineering CAE Software
- Enormous Technical Background in the field of Power systems
- Knowledge in AutoCAD Software
- Ability to solve complex circuits
- Troubleshooting and repair
- Documenting activities
Certification
Certified Automation Engineer, Technocrat Automation - 2018
- Working on Programmable Logic Controllers and SCADA.
- Continuity checking of control circuits.
- Energized functional testing of control circuits.
- Maintaining Special precautions and following safety protocols.
- Inspecting proper wiring to avoid fault issues.
Inplant Trainee, Integral Coach Factory - 2017
- Learning about the production of different types of coaches.
- Inspecting and gaining knowledge on internal wiring inside the units of Rail System.
- Control Operating functions of both the Air Conditioned and NON-air conditioned coaches of the Rail Systems.
Industrial visit to Ennore Thermal Power plant, Chennai - 2016
- Gaining knowledge on operational functions at the thermal power plant and their sub-units.
- Gaining information to meet the requirements of electrical protection.
- Information on following standard operating rules and regulations.
- Attaining knowledge on transmission and distribution of electrical energy across substations.
Workshop on Industrial Robotics, Anna University - 2016.
- Learning different methods on how to effectively control the arm of a robot.
- Performing the action sequence of robot using software.
- Learning to understand the failure action and resolving techniques while controlling the arm action of a robot.
Accomplishments
- Accomplished a winning on Mini-Project Demonstration where I developed a Bluetooth Based Home Automation using Android Phone.
- Conducted National Level Symposium in my College Campus as Student President, 2017.
- Conducted and well organized a Blood donation camp in my college campus, 2017.
Education and Training
other,other
Volunteering Experience
- Worked as fund raiser for Cancer Council during Daffodil day, 2019.
- Worked as support staff to check tickets during a hockey match for Adelaide Fire, 2020.
- Worked as casual NBN labour under a subcontractor doing Telstra pit, laying lead in Conduit and fibre coaxial cable lines by analyzing the serviceability in the location, Adelaide 2022
Timeline
Graduate Engineer Trainee
Shepcomm Pty Ltd
06.2023 - Current
Customer Service Representative
TELSTRA-TSA
12.2022 - 05.2023
Bachelor of Science - Electronics & Instrumentation Engineering
Anna University
Master of Science - Electrical Engineering
The University of Adelaide
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