Uday Chander Naram
Summary
Dynamic and results-oriented professional with extensive experience in customer service at Tech Mahindra. Excelled in team leadership, technical support, performance improvements, and enhancing customer satisfaction. Skilled in fostering teamwork and collaboration, with a proven track record of mentoring teams to exceed targets.
Overview
10
10
years of professional experience
Work History
Inventory Associate
Toll People
07.2024 - Current
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
Warehouse Inventory Associate
In2Food
02.2021 - 02.2023
- Reduced order processing time with meticulous attention to detail in picking, packing, and shipping items.
- Assisted in reducing product damage by carefully handling materials during the loading and unloading process.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Mentor
Tech Mahindra
04.2017 - 10.2019
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Managed team workload to reach targets for specific tasks.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Tech Mahindra
04.2015 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master of Science - Information Technology
Victorian Institute of Technology
Melbourne, VIC07-2022
Bachelor of Science - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad04-2014
Skills
- Technical support
- Team management
- Team coaching
- Inbound and outbound calls
- Performance evaluations
- Product knowledge
- Customer service
- Team leadership
- Teamwork and collaboration
Timeline
Inventory Associate
Toll People
07.2024 - Current
Warehouse Inventory Associate
In2Food
02.2021 - 02.2023
Mentor
Tech Mahindra
04.2017 - 10.2019
Customer Service Representative
Tech Mahindra
04.2015 - 04.2017
Master of Science - Information Technology
Victorian Institute of Technology
Bachelor of Science - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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