Uday Reddy Thiparthi
Customer Service
Mowbray,Tas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Tranex Roads and Traffic
Deloraine, Tasmania
02.2023 - Current
- Handling customer inquiries and suggestions courteously and professionally.
- Resolving customer complaints with 100% empathy, resulting in increased loyalty and repeat business.
- Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
- Responding to customer requests for products, services, and company information.
- Updating account information to maintain customer records.
- Processing customer service orders promptly to increase customer satisfaction.
Store Manager
United Petroleum
03.2021 - 01.2023
- Implemented business strategies, increasing revenue by 30% and effectively targeting new markets.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Master of Science - Information Technology And Systems
University of Tasmania
Hobart, TAS 01.2019 - 07.2021
Skills
Customer Service
Active Listening
Product Knowledge
Data Entry
Problem-solving abilities
Complaint resolution
Microsoft Excel
Follow-up skills
Languages
English
Professional Working
Timeline
Customer Service Representative
Tranex Roads and Traffic
02.2023 - Current
Store Manager
United Petroleum
03.2021 - 01.2023
Master of Science - Information Technology And Systems
University of Tasmania
01.2019 - 07.2021
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