Tehan Vidanarachchi
Glenwood,NSW
Summary
Dynamic customer-focused professional with extensive experience in retail sales and the hospitality industry. Recognized for consistently exceeding sales targets at Kmart while providing tailored product solutions to customers. Strong communication and multitasking skills developed as a waiter at Outback Steakhouse, ensuring exceptional dining experiences. Aiming to leverage expertise in customer service and sales to drive success within a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Delivery Associate
HOP Fleet
05.2025 - Current
- Delivered packages efficiently to ensure timely arrival at customer locations.
- Completed daily delivery routes within strict timeframes while maintaining high accuracy and customer satisfaction
- Efficiently navigated assigned delivery areas, optimizing time management and route execution
- Consistently met or exceeded delivery performance targets and KPIs
- Maintained a high standard of safe driving and compliance with road regulations.
- Demonstrated strong problem-solving abilities under time-sensitive conditions.
Warehouse Voice Picker
Coca-cola Amatil
02.2024 - 12.2024
- Operate the voice-directed picking system to accurately fulfill orders, following real-time instructions for item selection and quantity.
- Skilled in operating ride-on pallet jacks to efficiently move large quantities of
goods throughout the warehouse. Responsible for loading and unloading materials, ensuring safe and accurate transport. - Utilized efficient order picking techniques, ensuring accurate and timely fulfillment, which contributed to a seamless customer experience and on-time deliveries
- Developed a keen attention to detail while picking and organizing inventory, which helped maintain product availability and meet customer demand
- Regularly fulfilled an average of 200 orders per hour, exceeding daily picking targets set by warehouse management
- Maintain high accuracy rates with minimal picking errors, contributing to overall warehouse efficiency and customer satisfaction
- Collaborated with team members to streamline processes, promoting a positive and efficient work environment
- Adhere to safety protocols and warehouse procedures, including proper lifting techniques and use of personal protective equipment (PPE)
- Contributed to maintaining a clean and organized warehouse environment
Retail Sales Team Member
Kmart
09.2021 - 10.2023
- Effectively managed an influx of customers utilizing concise and polite customer service, assisting with requests and/or concerns
- Turned customer complaints into opportunities by recommending alternative products or upgrades, enhancing their shopping experience and boosting sales
- Efficiently processed transactions, including cash handling, credit card payments, and returns, while adhering to company policies and procedures
- Promoted store sales by recommending products and upselling, contributing to meeting and exceeding sales targets
- Maintained store appearance and product displays to create an inviting shopping environment and attract customer interest
- Worked collaboratively with team members to achieve daily and weekly sales goals, fostering a positive and productive team atmosphere
- Trained and mentored new employees, giving guidance on customer service best practices and store operations
Waiter & Kitchenhand
Outback Steakhouse (Parklea)
05.2021 - 10.2021
- Maintained a fully stocked kitchen by monitoring food stock levels and restocking empty lines, optimizing the flow and efficiency for members of the kitchen
- Effectively communicate information with diners, quality and quantity of the product, ensuring customer satisfaction
- Built rapport with regular customers, creating a welcoming environment that encouraged repeat business and customer loyalty
- Addressed customer concerns or complaints in a professional and timely manner, ensuring complete satisfaction and retention
- Maintained a clean and sanitary kitchen to ensure the safety and smoothness of operation
Education
High School -
Glenwood High School
09-2019
Skills
- Communication
- Interpersonal skills
- Time Management
- Attention to Detail
- Customer Service
- Relationship Building
- Written communication
- Teamwork and collaboration
References
Raymond, Kmart- Line Manager, 0449668880
Working Eligibility
Australian Citizen
Timeline
Delivery Associate
HOP Fleet
05.2025 - Current
Warehouse Voice Picker
Coca-cola Amatil
02.2024 - 12.2024
Retail Sales Team Member
Kmart
09.2021 - 10.2023
Waiter & Kitchenhand
Outback Steakhouse (Parklea)
05.2021 - 10.2021
High School -
Glenwood High School