Udhairaj Sabanatesan

Managed end-to-end 3PL warehousing and transport operations for inbound and outbound logistics.

• Coordinated with carriers, shipping lines, customs, and warehouse teams to resolve operational issues, ensuring timely deliveries and client satisfaction.
• Acted as primary escalation point for service issues and urgent requests for key client accounts.
• Prepared quotations and KPI reports, tracked shipments, and monitored progress against service targets to enhance operational performance.
• Conducted billing checks, invoicing, and cost validation to support profitability and accuracy.
• Monitored inventory integrity, investigated stock discrepancies, and coordinated corrective actions.
• Developed SOPs and facilitated client onboarding, training coordinators on processes and systems to streamline operations.
• Provided operational leadership across multiple sites to ensure compliance with HSE and service standards.

• Managed supply chain processes for global retail clients, improving operational efficiency.
• Facilitated client meetings to address operational exceptions, resolving issues to maintain service continuity.
• Utilized Mod(s) MyMaersk and SAP for accurate maintenance of shipment and order information.
• Streamlined updates to 3PL workflows and process controls, contributing to continuous improvement initiatives.
• Compiled operational reports and collaborated with cross-functional teams to identify and resolve service challenges.

• Delivered technical support for hardware and software issues, enhancing user experience and minimizing downtime.
• Diagnosed and resolved desktop application problems for end-users, improving operational efficiency and user satisfaction.
• Installed and configured operating systems and applications on user machines, ensuring optimal performance and usability.
• Delivered technical support across Windows, macOS, and Linux, ensuring adherence to SOPs for consistent service quality.
• Promoted to Process Expert role within one year, reflecting strong adaptability and commitment to team goals.