Udhaya Nandhini Ramesh
Harris Park,NSW
Summary
I am a dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring five years of relavant work experience to your team.
Overview
13
13
years of professional experience
Work History
Retail Pharmacy Assistant
Cincotta Discount Chemist
06.2021 - Current
- Assisting customers general queries and questions on non-prescription medicines
- Responsible for the operation of the retail section of the pharmacy
- Point of sale operations, including cash, card transactions using Frednxt Software
- Complete the shift start, end duties, and generate tender declaration, and close shift reports
- Organising shelves and checking expiry of the non-prescription OTC medicines
- Cross checking the invoices for product deliveries from various distributors.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Arranging quality check and expiry check of all the OTC medication.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Processed insurance claims accurately, resulting in swift reimbursements for the pharmacy.
Personal Support Worker
Arcare
08.2019 - 06.2021
- Assisted client with daily living needs to maintain self-esteem and general wellness
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Built strong relationships with clients to deliver emotional support and companion.
- Trained and coordinated work of new support workers.
- Documented vitals, behaviors, and medications in client records on E-case software.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Medical Consultant (Self-Employed)
Udhayam Homeo Pharmacy
01.2015 - 01.2018
- One to one consultation
- Record and update the clients information using homeopathic software( hompath,RadarOpus)
- Dispensing Homoeopathic drugs & updating the progress of the clients
- Making outbound calls to the patients for required information & enquiry about the improvement of the complaints
- Answering inbound call from the clients regarding the health related queries.
Junior Consultant
Sathyam Homeo Clinic
01.2013 - 01.2015
- One to one consultation
- Managing both physical and mental complaints with Homeopathic Medication
- Providing counselling according to the client needs
- Record and update all the information received from clients ,report to the senior consultant
- Repertorize the case using Radar and Mac Software.
Medical Consultant
Santhosh Hospital
01.2012 - 01.2013
- Documenting Patient's vital sign and Reporting to referred Physicians
- Administering the medication to Patient, according to the instructions of Specialists.
- Discussing with physician & assisting with patients medication ,disease management and other related issues.
- Successfully coordinated care with insurance providers to ensure patients receive necessary treatments without undue financial burden.
- Monitored vital signs and documented details for informational and treatment purposes.
Education
Certificate 3 in Individual support -
ARC Training
Certificate III in Community Pharmacy - Pharmaceutical Marketing And Management
Gateway Training Academy
03.2022
Bachelor of Complementary Medicine(Homeopathy) - Health Management And Clinical Assistance
Dr.MGR Medical University,Chennai, India.
01.2011
Skills
- Strong customer service skills
- Managing high volume calls
- Knowledge of Medicine and medical terminologies
- Good written and verbal communication
- Team Liaison
- Insurance Verification
- Complaint Handling
- Computer Skills
References
Available upon request
Timeline
Retail Pharmacy Assistant
Cincotta Discount Chemist
06.2021 - Current
Personal Support Worker
Arcare
08.2019 - 06.2021
Medical Consultant (Self-Employed)
Udhayam Homeo Pharmacy
01.2015 - 01.2018
Junior Consultant
Sathyam Homeo Clinic
01.2013 - 01.2015
Medical Consultant
Santhosh Hospital
01.2012 - 01.2013
Certificate 3 in Individual support -
ARC Training
Certificate III in Community Pharmacy - Pharmaceutical Marketing And Management
Gateway Training Academy
Bachelor of Complementary Medicine(Homeopathy) - Health Management And Clinical Assistance
Dr.MGR Medical University,Chennai, India.
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