Udith Liyanage

Best Grille and Steak House WA for year 2021 and 2023. Gold Plate WA Award for High Tea 2024

• Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
• Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs plus managing dry store and wine cellar management.
• Oversaw hiring process for new employees, introducing qualified candidates who contributed positively to the restaurant''s success.
• Kept alcoholic beverages well-stocked and organized to meet expected demands and designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Improved table turnover times by refining seating arrangements and optimizing floor plans for peak hours of operation.
• Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
• Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Extensive knowledge of Wines, Cellar management, Cocktails and mixology.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• FOH, Customer Reviews and Complain management.
• Restaurant menu management and promotion.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.

• Developed product positioning strategies to differentiate offerings from competitors in the industry.
• Enhanced customer engagement, creating compelling content across multiple platforms.
• Increased market awareness and penetration through development of creative collateral.
• Took part in promotional exhibitions in China Mainland.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings

• Casual translation and delegation requirement personal.
• Facilitated efficient cross-cultural collaboration within teams by translating internal communications, meeting minutes, and project updates.
• Communicated effectively with clients to establish scope and requirements of translation
• Managed important delegation groups.
• Successfully met deadlines and managed high volumes of work.

• Casual Holiday Employment as a Chinese Guide Lecturer. Worked with all sorts of customers.
• Cultivated relationships with local vendors for special deals or discounts benefiting tourists under my guidance.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Managing clients with their daily needs and requirements.
• Worked closely with management staff of jetwing to create new and lucrative tours.
• Promoted Sri Lankan special local products.

• Attended industry events to network with potential clients and stay informed of market developments.
• Provided extensive support in sales, technical and business areas to key accounts.
• Serving customers with fresh tea and Promoting various gift and tea products.
• Introduction to special discounted products and store management