Noelle Pulepule
Fraser Riser,VIC
Summary
Proficient Operations and Administrative assistant with over 10 years of office experience and customer service/call centre experience. Specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload off managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, adaptable to change and effective listening skills
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Toyota Motor Corporation Australia
Altona, VIC
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Operations Administration Consultant
Australian Unity
Melbourne
01.2018 - 12.2022
- Served as a direct assistant to the tech leads/superiors, supporting all aspects of production and office management
- Trusted to analyse and interpret data, and handle all tasks within the set time frames given per day
- Communicate effectively with Team Leaders and Colleagues
- Developing and distributing internal communications
- Creating email templates
- Good problem-solving skills to resolve office related issues
- Handled a variety of administrative duties, such as data entry, processing variety of health insurance documents
- Prepared, proofread and formatted out going correspondence
- On call problem solving for contact centre inquiry and ensuring each problem is resolved
- Specializing in planning for the day, ensuring all follow-ups are completed daily
- Worked to ensure quality work is provided to complete daily tasks
- Initiate new processes to eliminate overload work for the team.
Customer Service Consultant
Australian Unity
Melbourne
01.2014 - 01.2018
- High experience in customer service calls, inbound and outbound
- Experience in resolving customer enquiries using first call resolution
- Ability to show empathy and deep understanding towards members
- Demonstrate knowledge in customer disputes and first call resolution
- Managing health care retail branch
- Customer service face to face resolving member inquiries
- Implemented problem solving skills to work through employee and customer staff issues and challenges
- Experience in data entry and administration
- Managing contact centre floor support during busy periods.
Education
NCEA 1, 2 & 3 -
St Marys College
12.2008
Skills
- Ability to Multitask
- Communication Skills
- Ability to Work Under Pressure
- Fast Learner
- Leadership Skills
- Customer Service Skills
- Creative Problem Solving Skills
- Excellent Communication Skills
- Strong Organizational Skills
- Administrative Support Skills
- Inventory Control Skills
- Scheduling Skills
- Effective listening Skills
- Dictation Skills
- Editing and Proofreading Skills
- Data Entry
- Inbound and Outbound Calling
Details
noellepulepule@hotmail.com
0413817541
Languages
- Samoa
- New Zealand
References
References available upon request
Hobbies and Interests
- Walking
- Going to the gym
- Cooking
- Baking
References
References available upon request.
Timeline
Customer Service Representative
Toyota Motor Corporation Australia
04.2023 - Current
Operations Administration Consultant
Australian Unity
01.2018 - 12.2022
Customer Service Consultant
Australian Unity
01.2014 - 01.2018
NCEA 1, 2 & 3 -
St Marys College
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