UGUR CEVIK
Melbourne
Summary
Dynamic and results-driven retail professional with extensive experience in sales, customer engagement, and store management. Proven leadership and problem-solving abilities as a keyholder and Level 3 team member at Champion, fostering operational excellence in fast-paced business environments. Committed to continuous professional growth and effective communication, consistently delivering value to customers and team members. Strong advocate for creating positive customer experiences while driving team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Champion
05.2025 - Current
- Delivered personalized customer service by assisting shoppers with product selection, sizes, and styling recommendations, driving customer satisfaction and repeat sales.
- Operated POS systems to process transactions, refunds, and exchanges efficiently while ensuring accuracy in cash handling and compliance with company policies.
- Maintained stock levels and visual merchandising standards by replenishing products, organizing shelves, and supporting promotional displays.
- Conducted a full-store stock take covering over 1000+ items, ensuring accurate inventory records and identifying discrepancies to support effective stock management.
- Collaborated with team members to achieve daily sales targets and ensure smooth store operations during high-traffic periods.
- Actively resolved customer inquiries and complaints in a professional manner, contributing to a positive shopping experience and brand loyalty.
- Trusted as a Keyholder and Retail Level 3 team member, responsible for store opening and closing procedures, daily till balancing, and ensuring operational readiness.
Kitchen Hand
Budapest Restaurant
02.2024 - 12.2024
- Sanitized over 200 kitchen tools and dishes daily, ensuring compliance with health and safety standards.
- Prepared and pre-cooked ingredients for up to 100 customers during peak hours.
- Delivered attentive and courteous customer service, addressing guest needs to enhance their dining experience.
- Served food and beverages to customers in a timely and professional manner, ensuring satisfaction with their orders.
- Assisted in setting up and cleaning tables, ensuring a pleasant and welcoming dining environment.
Sales Representative
Ars-san Chemical Materials Co. Ltd.
01.2023 - 10.2023
- Conducted market research and analyzed product performance to identify emerging trends and inform strategic decision-making.
- Managed daily sales operations and implemented strategies to improve product outreach and client engagement.
- Delivered exceptional customer service by addressing inquiries promptly and fostering strong client relationships.
- Collaborated with cross-functional teams to align sales initiatives with overall business objectives, enhancing operational efficiency.
Sales Intern
Arsonsisi Powder Coating Co. Ltd.
09.2022 - 10.2022
- Collaborated with the sales team to assist in lead generation and follow-up efforts, ensuring effective client communication.
- Prepared comprehensive sales performance reports to support strategic planning and improve team decision-making.
Sales and Marketing Intern
Arsonsisi Powder Coating Co. Ltd.
07.2020 - 09.2020
- Assisted the sales and marketing team in executing promotional activities and supporting field operations.
- Supported the implementation of marketing strategies by coordinating with field teams.
Education
Certificate III - Business
GREYSTONE COLLEGE
Melbourne, VIC03.2025
Bachelor - Economics in English
DOKUZ EYLUL UNIVERSITY
Izmir, Turkey06.2023
Skills
- MS Excel MS Word
- Data Analysis
- Financial Analysis
- Market Research
- Communication
- Data Tools
- Stock Markets
- Visual Merchandising
- Customer Service
- Sales Expertise
- Stock Management
- Building Rapport
Certification
- Stock Market Investment Strategy and Technical Analysis Course, Udemy (2022-03)
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Retail Sales Assistant
Champion
05.2025 - Current
Kitchen Hand
Budapest Restaurant
02.2024 - 12.2024
Sales Representative
Ars-san Chemical Materials Co. Ltd.
01.2023 - 10.2023
Sales Intern
Arsonsisi Powder Coating Co. Ltd.
09.2022 - 10.2022
Sales and Marketing Intern
Arsonsisi Powder Coating Co. Ltd.
07.2020 - 09.2020
Certificate III - Business
GREYSTONE COLLEGE
Bachelor - Economics in English
DOKUZ EYLUL UNIVERSITY