Ugyen Bidha
Kingston,ACT
Summary
Experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
4
4
years of professional experience
Work History
Administrator & Team Leader
Lennock Motors Pty Ltd
11.2020 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Reconciled accounts and investigated variances.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Updated daily transaction records to assist with billing administration.
- Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Gathered, evaluated and summarized account data in detailed financial reports.
Customer Service Representative
Service NSW
01.2020 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Ugyen Academy
Bhutan12.2016
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Building and Leadership
- Business Administration
- Technical Support
- Financial Oversight
- MS Office
- Quantitative skills
- Process Analysis
- Audit reporting
Timeline
Administrator & Team Leader
Lennock Motors Pty Ltd
11.2020 - Current
Customer Service Representative
Service NSW
01.2020 - 11.2020
High School Diploma -
Ugyen Academy
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