Ugyen Norbu
155 Benara Road,Noranda Perth,WA
Summary
Reliable and enthusiastic person to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
16
16
years of professional experience
Work History
Credit Officer
Bank Of Bhutan Limited
03.2007 - 04.2023
- Adhered to banking standards and government lending guidelines for loan services.
- Organized and finalized loan applications for underwriter review.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Customer Care Representative
Bank Of Bhutan Limited
03.2020 - 02.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Attained Provide First Aid -
Block Learning Pty Ltd
Certificate III Individual Support - Specialisation in Ageing And Disability
Melbourne Training Centre
Melbourne05.2023
BBA - Business Management
Sikkim Manipal University
Sikkim, India12.2012
Skills
- Basic medical and first aid knowledge
- Empathy and Compassion
- Effective Communication
- Flexibility and adaptability
- Patience and resilience
- Teamwork and collaboration
- Cultural sensitivity and diversity awareness
Timeline
Customer Care Representative
Bank Of Bhutan Limited
03.2020 - 02.2022
Credit Officer
Bank Of Bhutan Limited
03.2007 - 04.2023
Attained Provide First Aid -
Block Learning Pty Ltd
Certificate III Individual Support - Specialisation in Ageing And Disability
Melbourne Training Centre
BBA - Business Management
Sikkim Manipal University
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