Ugyen Younten
Perth,WA
Summary
Driven by a results-focused approach, I leveraged my product knowledge and teamwork skills at Woolworths Supermarket to enhance customer satisfaction and sales performance. My strategic contributions in merchandising and promotions led to significant improvements in service quality and operational efficiency, demonstrating my ability to meet and exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Grocery Team Member
Woolworths Supermarket
10.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
- Supported store management with various administrative tasks, such as scheduling and recordkeeping.
- Provided input on visual merchandising decisions that led to increased attention from shoppers and improved sales performance.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales & Marketing Manager
Army Welfare Project Ltd.
09.2016 - 03.2023
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented data-driven tactics for more accurate forecasting and improved overall decisionmaking.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Managed sales promotions and marketing strategies on major social media sites.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Launched innovative products with strategic marketing plans that generated significant buzz within target markets.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency.
- Collaborated with internal departments to develop cohesive messaging across multiple platforms.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Revitalized underperforming products with rebranding efforts that resonated with customers'' desires.
- Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
- Led crisis management team and provided quick turnaround solutions.
- Reduced operational costs through streamlined workflows, smart budgeting practices, and efficient resource allocation.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Protocol Officer
Ministry of Foreign Affairs
09.2011 - 12.2015
- Conducted research on foreign customs and practices, allowing for culturally appropriate planning and execution of events.
- Coordinated travel itineraries for visiting delegations, balancing competing priorities while adhering to strict deadlines.
- Conducted post-event evaluations to determine areas for improvement, leading to more efficient and successful future engagements.
- Contributed to the development of strategic plans through thorough analysis of current trends in international diplomacy and protocol management.
Education
International Post Graduate in Enterprising - Entrepreneurship
KU Leuven
Leuven, BelgiumMBA - Marketing Management
Murdoch University
Perth, WA07.2025
Skills
- Stock management
- Product Merchandising
- Price Tagging
- Maintaining displays
- Merchandising Techniques
- Sales Promotion
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Merchandising skills
- Product displays
- Fixing displays
- Merchandise Stocking
- Product Knowledge
Timeline
Grocery Team Member
Woolworths Supermarket
10.2023 - Current
Sales & Marketing Manager
Army Welfare Project Ltd.
09.2016 - 03.2023
Protocol Officer
Ministry of Foreign Affairs
09.2011 - 12.2015
International Post Graduate in Enterprising - Entrepreneurship
KU Leuven
MBA - Marketing Management
Murdoch University
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