Uinita Teuhema
Belfield,NSW
Summary
A talented support worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with a couple of years experience building community and developing social skills through incremental therapeutic techniques. Dedicated to provide exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Establishing strong repport with individuals from diverse backgrounds.
Overview
7
7
years of professional experience
Work History
SUPPORT WORKER
Infinity & Beyond Care
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Respite care - In home, community & overnight
SUPPORT WORKER
Enrich Support Services
05.2022 - 04.2023
- Arranging social activities
- Assisting with household tasks
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Assisting with transportation to medical appointments, shopping etc
- Assisting with meal preparation
- Ability to understand and follow policies and procedures.
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Devised and implemented community-based programs to promote mental health awareness.
Customer Relations Manager
Flick Anticimex
02.2020 - 03.2022
- Creating Adhoc
- Providing customer service support to nation client facing staff to support engagement life cycle including conducting planning meetings via Microsoft Teams
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Established performance and service goals and held associates accountable for individual performance.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
- Made customers aware of current and new programs and services.
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Optimized CRM software usage for better tracking of interactions between customers and company representatives.
Physiotherapy Assistant
Physiotherapy
01.2017 - 12.2019
- Greet customers
- Helped customers with queries, complaints, questions in person and via telephone
- Maintain knowledge of current sales, discounts, and promotion
- Operate cash register
- Analyze and organize stocks in storage room
- Arranging products on display shelves
- Maintain store cleanliness.
- Maintained accurate records of patient progress, allowing for informed adjustments to treatment plans as necessary.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
- Collaborated with physiotherapists to develop individualized treatment plans, enhancing patient outcomes.
- Assisted in the rehabilitation process for post-surgery patients, promoting faster recovery times and improved functionality.
- Engaged with family members of patients as needed, providing education on home exercises and strategies for continued progress outside the clinic setting.
- Interpreted physician referrals carefully so that specific instructions were adhered to throughout the duration of the individuals'' course treatment.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Documented each patient case with updates in computer system.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Monitored patient progress and reported changes to physical therapist.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Education
Year 12 -
Burwood Girls High School
Croydon, NSWSkills
- Fast Learner
- Attention to detail
- Ability to learn and accept criticism
- Excellent in written and verbal communication
- Compassionate
- Works well under pressure
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living support
- Confidentiality and Privacy
- Daily living assistance
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Mobility support
- Skill Development
- Community Integration
- Recreational Activities
- Budgeting and financial management
- Transcription and dictation
- Troubleshooting
- Spreadsheet development
- Presentation Design
Education Certificates
- BURWOOD GIRLS HIGH SCHOOL, High School Certificate,
- BURWOOD GIRLS HIGH SCHOOL, First Aid Certificate, 2024
- BURWOOD GIRLS HIGH SCHOOL, CPR Certificate, 2024
References
- BETH HAYES, SENIOR SUPPORT WORKER, Infinity and Beyond Care, 0403 701 446, beth.hayes01@outlook.com
- Christina lee, TEAM LEADER SUPPORT WORKER, Enrich Support Services, 0404 362 748, christina-lee90@hotmail.com
Timeline
SUPPORT WORKER
Infinity & Beyond Care
05.2023 - Current
SUPPORT WORKER
Enrich Support Services
05.2022 - 04.2023
Customer Relations Manager
Flick Anticimex
02.2020 - 03.2022
Physiotherapy Assistant
Physiotherapy
01.2017 - 12.2019
Year 12 -
Burwood Girls High School
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