Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Ujjwal Kumar

Ujjwal Kumar

Sydney,Australia

Summary

I am a Marketing graduate from the University of Technology Sydney, driven by data-led strategies and creative problem-solving. With proven experience across Australia and India, including a marketing internship at a government-owned insurance firm in Delhi. Recognized for leadership, adaptability, and strong communication, I've delivered impact in fast-paced roles at Woolworths, Aldi, and Oporto. Passionate about brand growth, I'm eager to contribute to innovative teams shaping marketing excellence.

Overview

6
6
years of professional experience

Work History

Customer Service & Sales Associate

7-Eleven (Fuel & Convenience)
North Rocks, Sydney
05.2025 - Current
  • Provide outstanding customer service by assisting shoppers with purchases, inquiries, and fuel transactions.
  • Ensure accuracy in cash handling and operate POS systems efficiently.
  • Promote store offers while maintaining a safe, clean, and organized environment aligned with brand standards.
  • Build strong customer relationships, resolve issues promptly, and create positive shopping experiences.
  • Support daily operations including inventory checks, stock rotation, and compliance with safety protocols.

Customer Service & Crew Member

Oporto
Carlingford, Australia
10.2024 - Current
  • Engaged with customers to provide personalized recommendations and ingredient details, ensuring dietary needs were met and building brand loyalty.
  • Collaborated with team members to ensure smooth operations, achieving daily sales targets in a fast-paced environment.
  • Maintained accurate sales records using the POS system.
  • Coordinated with departments to fulfill customer requests promptly.

Retail Sales Associate

Aldi
Sydney, Australia
02.2024 - 09.2024
  • As a Store Assistant at ALDI, I delivered exceptional customer service at registers, maintained well-stocked and accurately priced shelves, and supported attractive product displays.
  • My attention to detail ensured a tidy, welcoming store and contributed to operational efficiency.
  • I thrived in a fast-paced retail setting, resolved customer queries promptly, and promoted sales through engaging communication and merchandise presentation.

Customer Service & Operations - Team Member

Woolworths
Alexandria, Australia
10.2022 - 01.2024
  • As a team member at Woolworths, I delivered excellent customer service, resolved inquiries, and maintained stock standards by monitoring presentation and expiration dates.
  • I built strong relationships with management and peers, enhancing team cohesion.
  • My versatility enabled me to work across departments, consistently earning positive feedback for resolving customer complaints.
  • I also used ERP systems to track inventory and generate insights, managed team schedules, and handled product availability and order-related queries.

Retail Operations & Guest Services

KMART
Sydney, Australia
08.2022 - 10.2022
  • As a Team Member at Kmart, I delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a smooth shopping experience.
  • I maintained product displays, restocked shelves, and organized the store to enhance satisfaction.
  • I also managed inventory concerns to support seamless operations.
  • Through teamwork, I contributed to daily functions and promotional setups.
  • This role sharpened my problem-solving, communication, and operational skills in a fast-paced retail environment.

Marketing Intern

The Oriental Insurance Company Ltd.
New Delhi, India
05.2019 - 05.2021
  • Conducted market research and competitor analysis to identify customer needs, industry trends, and potential business opportunities.

    Assisted in developing and executing marketing campaigns to promote insurance products and services, increasing customer awareness and engagement.

    Collaborated with team members to organize marketing events and customer awareness programs, ensuring smooth execution and participation.

    Prepared reports to evaluate campaign performance and suggested improvements, strengthening marketing effectiveness and decision-making.

Education

Master of Marketing (Extension) -

University of Technology Sydney
Sydney, Australia
08.2024

Bachelor of Commerce (Honours) - Marketing Specialisation

Guru Gobind Singh Indraprastha University
New Delhi, India
12.2020

Skills

  • Customer Service
  • Brand Management
  • Retail Commerce
  • Sales Promotion
  • Quality Management
  • Creative Problem Solving
  • Brand Representation
  • Facebook Ads Api
  • Market Research
  • Search Engine Optimization

Websites

Languages

  • English
  • Hindi

Timeline

Customer Service & Sales Associate

7-Eleven (Fuel & Convenience)
05.2025 - Current

Customer Service & Crew Member

Oporto
10.2024 - Current

Retail Sales Associate

Aldi
02.2024 - 09.2024

Customer Service & Operations - Team Member

Woolworths
10.2022 - 01.2024

Retail Operations & Guest Services

KMART
08.2022 - 10.2022

Marketing Intern

The Oriental Insurance Company Ltd.
05.2019 - 05.2021

Master of Marketing (Extension) -

University of Technology Sydney

Bachelor of Commerce (Honours) - Marketing Specialisation

Guru Gobind Singh Indraprastha University

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Ujjwal Kumar