Ujjwal Silwal
Penshurst,NSW
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Mcdonalds
Coogee, NSW
09.2020 - Current
- Delegated work to staff, setting priorities and goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Led a team in a high-volume retail environment, increasing customer satisfaction scores by 20% through effective training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
IT Support Specialist
Reliable Computers
Oatley, NSW
03.2019 - 04.2020
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Created user accounts and configured settings in Active Directory.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Served as first point of contact for incoming technical service calls and emails.
Education
MBA - Business Administration And Management
Holmes Institute
Sydney, NSW11-2020
Bachelor of Science - Information Technology
Federation University Australia
Sydney, NSW08-2017
Skills
- Time management
- Conflict resolution
- Recruitment and hiring
- Documentation and reporting
- Team leadership and coaching
- Active Directory
- Technical support
- Verbal and written communication
- System administration
- Ticket support system management
Certification
- Google Cyber Security Certification
- First AID Certification
Timeline
Store Manager
Mcdonalds
09.2020 - Current
IT Support Specialist
Reliable Computers
03.2019 - 04.2020
MBA - Business Administration And Management
Holmes Institute
Bachelor of Science - Information Technology
Federation University Australia
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